Order Records Specialist

Gemini Legal Support Inc; Rocklin (CA); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) plan with company match

Employee Assistance Program and legal

Company-paid annual charitable dona

Job summary

Gemini Legal is a Rocklin, California-based, growth-oriented legal support company delivering secure digital record collection and workflow management. We seek an Order Records Specialist to enter requests from external customers, including law firms, with accuracy and timeliness from a remote setting.

You will join the Client Support team, focusing on research across systems, fast response times, and collaboration with departments.

Qualifications

• High School diploma or equivalent required.
• Typing speed of 35 WPM with high accuracy.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Navigate between systems to conduct research.
• Follow active guidelines to ensure standardized processes.
• Demonstrate strong analytical and problem-solving skills.
• Contact entities by phone/fax/email to gather information.
• Maintain an organized calendar and workspace.
• Respond within 24 hours to standard emails.
• Cross-train within Operations as needed.
• Perform other duties as required.

Skills

Typing 35 WPM

Time management

Communication skills

Attention to detail

Fast-paced work

Education

High School diploma or equivalent

Job description

If you are seeking meaningful work in a company that values integrity, innovation, and growth, consider a career with Gemini Legal.

Headquartered in Rocklin, California, Gemini Legal is an industry-leading legal support company serving attorneys across California. Our proprietary, in-house developed technology platform powers efficient, secure digital record collection and workflow management. In addition to records services, we provide vocational counseling to injured workers, delivering comprehensive support throughout the life of a case.

Our growth is powered by our people. We operate with an open-door leadership philosophy and a culture built on accountability, collaboration, and service. We promote from within whenever possible and invest in individuals who demonstrate commitment and potential, including those new to the industry.

Ethical. Passionate. Smart. These principles guide how we work, how we serve clients, and how we support one another.

ABOUT THE ROLE

The Order Records Specialist's purpose at Gemini is to effectively enter requests received from external customers, including law firms, timely and accurately. As a member of the Client Support team, the Order Records Specialist is a detail-oriented, driven, analytical, and communicative contributor.

• Location: Remote
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $21.63 - $25.96 Per Hour

The pay range for this role is $21.63–$25.96 Per Hour. Starting pay for new hires is typically within the lower third of the range: $21.63-$23.08 Per Hour. Exceptions may be made based on factors such as education, specialized skills, or significant relevant experience.

RESPONSIBILITIES

• Navigate between various systems to conduct research
• Follow all active guidelines to ensure standardization
• Demonstrate exceptional analytical and problem-solving skills
• Contact appropriate entities by phone/fax/email to gather information
• Maintain an organized calendar and workspace
• Respond within 24 hours to all standard emails
• Cross-train within other departments in the Operations team as needed
• Other duties as required

WHAT YOU BRING

• Education and/or experience:
• High School diploma or equivalent required

Skills:

• Typing speed of at least 35 WPM with 90% accuracy
• Excellent time management and organizational skills
• Strong verbal and written communication skills
• Ability to handle a high volume of work and function in a fast-paced environment, on deadline
• Self-motivated and directed, with keen attention to detail

Technology:

• Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)

Other:

• 6 months of experience working in an office setting
• Exceptional teamwork

FUNCTIONAL REQUIREMENTS

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:

• Sitting for at least one hour at a time (total: 6-8 hours/day)
• Keyboarding for extended periods of time (total: 4-6 hours/day)
• Using a phone with or without a headset for extended periods (total: 4-6 hours/day)

WHAT YOU’LL LOVE ABOUT GEMINI LEGAL

Full-Time Team Members

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays
• 401(k) plan with company match
• Employee Assistance Program and legal assistance benefit
• Company-paid annual charitable donation in your name