Order Processor/Customer Service Representative

REP Outdoor Group; Fenton (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Order Processor/Customer Service Representative to join their dynamic team. This role involves engaging with customers through various channels, addressing their inquiries, and ensuring a seamless order processing experience. With a focus on customer satisfaction, you will play a vital role in fostering long-term relationships. The company offers a supportive work environment with benefits like PTO and a 401K plan. If you are a dedicated individual with strong communication skills and a passion for customer service, this opportunity is perfect for you.

Benefits

Employee discount on products

PTO (Personal, sick, and vacation days)

401K with employer match

Qualifications

• High School Diploma or equivalent required.
• Excellent communication skills by email or phone.

Responsibilities

• Represent the organization professionally and resolve customer service issues.
• Process customer returns and provide feedback on service failures.

Skills

Communication Skills

Organizational Skills

Customer Service Orientation

Time Management

Self-Motivation

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Order Processor/Customer Service Representative

River’s Edge Products is one of the most dominant brands in the outdoor gift market, specializing in fishing, hunting, western, and licensed gift products striving to provide our customers with home decor and gifts that display their love of the great outdoors. We are looking for an Order Processor/Customer Service Representative.

Base pay range: $18.00/hr - $20.00/hr

Benefits:

1. Employee discount on product we carry
2. PTO (Personal, sick, and vacation days)
3. 401K with employer match

Essential Duties and Responsibilities:

1. Represent our organization in a professional manner
2. Communicate with customers via phone or email
3. Resolve any customer service related issues
4. Process customer returns according to established department policies and procedures
5. Provide timely feedback to the company regarding service failures or customer concerns

Qualifications:

1. High School Diploma or equivalent required
2. Excellent communication skills by email or phone
3. Be an effective communicator and customer service focused
4. Must have excellent organizational skills and attention to detail with the ability to prioritize and manage time effectively
5. Dedicated and self-motivated with a passion to be successful
6. Possess a strong work ethic
7. Customer oriented to achieve long-term relationships
8. Proficient with computers specifically with Microsoft Office
9. Must be able to successfully complete a background and drug test

Seniority Level:

Entry level

Employment Type:

Full-time

Job Function:

Management and Manufacturing

Industries:

Manufacturing