Order Processor, Bilingual (Eng/Span)

Jobtailor; Nevada (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is seeking a detail‑oriented customer service/order processing professional to act as the first point of contact for clients. You will handle inquiries via phone, email, and text, resolve issues, and maintain strong relationships through proactive communication.

The role requires bilingual English/Spanish capabilities, 2+ years of related experience, and proficiency with Salesforce and MS Office. Collaboration with cross‑functional teams is essential for timely service delivery.

Qualifications

• 2+ years in order processing, customer service, or call center roles.
• Requires high school diploma or GED; additional coursework or degree preferred.
• Bilingual English/Spanish required.
• Proficient in MS Office (Excel, Word, PowerPoint, Teams) and Salesforce experience.
• Strong service skills, empathy, urgency, and professionalism.

Responsibilities

• Accurately create and process service work orders in our system.
• Serve as the first point of contact for client inquiries via phone, email, and text.
• Resolve client and resident issues or escalate as needed.
• Build and maintain strong client relationships with timely updates and professional support.
• Work with branch operations to support scheduling changes, updates, and delivery.

Skills

Bilingual English/Spanish

Order processing

Customer service

Multitasking

Communication

Professional demeanor

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office Suite

Salesforce

Job description

Responsibilities

• Accurately create and process service work orders in our system
• Serve as the first point of contact for client inquiries via phone, email, and text
• Resolve client and resident issues or escalate as needed
• Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support
• Work closely with branch operations teams to support scheduling changes, order updates, and service delivery
• Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly
• Conduct follow‑up calls and digital surveys to ensure service expectations are met
• Assist with account setup, manage client property information, and ensure smooth communication across teams

Requirements

• 2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus
• High school diploma or GED required; additional coursework or degree preferred
• Bilingual: English/Spanish required
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
• Salesforce experience highly preferred
• Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism
• Strong ability to multitask, prioritize, and ensure accuracy in a fast‑paced environment
• Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision
• Comfortable working with cross‑functional teams to meet client needs

Certifications & Qualifications

• high school diploma
• GED