Account Manager - Conversion Sales

SolarWinds; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

SolarWinds is seeking a Sales Representative in Austin, Texas. The ideal candidate will guide customers through the renewal sales cycle, communicate the value proposition effectively, and resolve customer issues. Successful candidates will have a passion for sales, excellent communication skills, and experience with Salesforce or NetSuite. This role requires a results-oriented mindset and the ability to thrive in a fast-paced, team-focused environment. Join SolarWinds and contribute to empowering our customers' business transformation.

Qualifications

• Passion for sales.
• Results-oriented and customer-focused mindset.
• Excellent communication skills both oral and written.
• Analytical and problem-solving experience.
• Enjoy working in a fast-paced, team-focused environment.

Responsibilities

• Guide existing customers through the renewal sales cycle.
• Resolve customer issues affecting relationships.
• Communicate SolarWinds value proposition effectively.
• Follow up on renewal quotes and present to customers.
• Maintain accurate customer records in Salesforce.
• Liaise with cross-functional teams to improve customer experience.
• Achieve monthly quotas and quarterly targets.
• Handle high call and email volume daily.

Skills

Sales mindset

Customer experience

Communication skills

Problem-solving

Knowledge of SaaS/cloud technologies

Ability to multi-task

Experience with NetSuite/Salesforce

Job description

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Responsibilities

• Guiding existing customers through the conversion renewal sales cycle, from initial contact to closing complex transactions
• Working with customers to resolve any issues which may prevent them from maintaining a relationship with SolarWinds
• Understand customer requirements and effectively communicate the SolarWinds value proposition, suggest suitable growth solutions, and negotiate pricing
• Following up on assigned customer software renewal quotes and/or generate custom quotes and present to the customer
• Manage, maintain, and communicate accurate customer and pipeline records within Salesforce to Sales/Renewals leadership
• Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments
• Achieve monthly quotas and quarterly targets
• Maintain volume with high call and email volume daily

Qualifications

• Passion for sales!
• Results-oriented and customer-oriented mindset, with the ability to create a great customer experience.
• Excellent communication skills both oral and written
• Analytical and Problem-Solving experience
• Knowledge of subscription models, Perpetual Support, SaaS, and cloud technologies is a plus
• Enjoy working in a fast paced, team focused environment with the ability to multi-task and track multiple issues
• Previous experience with NetSuite and/or Salesforce is a plus

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice