Order Processor

CENTRIC BUSINESS SYSTEMS; Owings Mills (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fast-paced environment as an Order Processor, where you'll play a crucial role in ensuring orders are processed accurately and efficiently. This position involves verifying sales orders, communicating with sales teams, and managing documentation to facilitate seamless order fulfillment. If you thrive in a collaborative setting and have a passion for customer service, this is the perfect opportunity to contribute to a forward-thinking company that values its employees and customers alike. Your attention to detail and organizational skills will be key in delivering exceptional service and maintaining high standards in order processing.

Qualifications

• 1-2 years of order processing experience in a fast-paced sales environment.
• High School diploma required; Bachelor's degree preferred.

Responsibilities

• Receive and process incoming equipment, software, and service orders.
• Verify order information for accuracy and communicate with sales personnel.

Skills

Order Processing

Customer Communication

Document Management

Attention to Detail

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Workflow Software

Job description

The Order Processor will be responsible for receiving and processing of incoming equipment, software, and service orders.Duties include verifying the sales order package for accuracy and working with Sales, Administration and Operations until the order is completed and accurate.

Essential Duties:

• Scan and index documents into workflow system
• Verify customer and order information for accuracy and completeness, legal requirements, as well as internal policy compliance
• Validate order against published pricing and accuracy of entry in commission software
• Validate buyout and upgrade types.
• Communicate with Sales Administration personnel or Sales Representatives for missing items and order status
• Document and update comments in workflow system with pertinent information throughout the order process
• Coordinate with the Purchasing team for any inventory or configuration needs, ETA of items and updating Sales as needed
• Once inventory is received and assigned, enter order and delivery information onto scheduling worksheet
• Update workflow software with confirmed delivery date and other required index fields
• Enter order into operating system using codes specific to the type of order and products requested on the paperwork
• Contact customer to validate information, readiness for delivery and set expectations for next steps in the order process
• Participate in by-weekly cross departmental open order log review
• Actively participate in all aspects of the “Centric Way” and be an advocate for all internal and external customers

Experience:

• 1-2 years of order processing experience in a fast-paced sales environment
• High School diploma, Bachelor’s degree preferred
• Knowledge of Microsoft Office (Word, Excel)