Returns Coordinator - Hybrid/Remote

Bob's Discount Furniture; Taftville (CT); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Returns Coordinator to ensure system and process accuracy during delivery operations. This role involves maintaining communication across various teams to resolve inventory discrepancies and enhance customer satisfaction. You will utilize tools like SAP and Excel to manage complex customer accounts and support administrative tasks. Join a collaborative environment where your contributions will directly impact operational efficiency and customer experience. If you're detail-oriented and thrive in a dynamic setting, this opportunity could be your next career step.

Qualifications

• Ability to handle multiple priorities and tasks efficiently.
• Strong attention to detail and accuracy in work.
• Excellent problem-solving skills and proactive communication.

Responsibilities

• Maintain system accuracy during delivery processes.
• Resolve inventory discrepancies and customer account issues.
• Provide support for administrative functions as needed.

Skills

Multi-tasking

Self-motivation

Detail oriented

Communication skills

Excel

Problem-solving

Inventory transaction analysis

Tools

SAP ER1/EW1

SharePoint

DispatchTrack

Outlook

Job description

The primary function of this role is maintaining system and process accuracy during real time delivery team release through an extensive multi-system checks-and-balance research process. A Returns Coordinator maintains an open flow of communication between Delivery Managers, Depots, Customer Care, Returns, Inventory Control and WMS Operations, supporting a cooperative Management Team to resolve, address and improve systemic, account and inventory inaccuracies. A Returns Coordinator will also provide support for administrative functions as needed.

Pay: $18.00 - $22.00/hour (Based on Experience)

Schedule: Full time - Typically Tuesday thru Saturday (Possible Monday/Sunday as business needs) 8.5 hour shift, between hours of 11:30am and 10:30pm, Overtime as needed. Flexibility within shift hours is a must.

Essential Duties and Responsibilities:

• Log and perform SAP ER1/EW1 adjustments in real time while releasing delivery teams using updated release procedures (using SharePoint, DispatchTrack, SAP ER1 and EW1, Outlook)
• Resolve systemic-to-physical inventory inaccuracies through all stages of depot handling, delivery and reverse logistics movements
• Review and resolve discrepancies within complex customer accounts and ensure associated inventory movements are performed with accuracy
• Complete manual-override warehouse processes to simulate return, picking, shipping, depot loading transactions for escalated customer issues (held merchandise, go-backs and other critical and time sensitive issues) to increase accuracy/visibility of merchandise and customer satisfaction
• Review and resolve Store/Accounting/Customer Care requests to PGI / PGR documentation
• Sustain working knowledge of all procedures and policies for system interface and customer account management
• Provide regular feedback to Returns Coordination Lead/Manager
• Performs other duties and participates in special projects as required

Required Skills:

• Multi-tasking competing priorities
• Ability to self-motivate and complete daily task requirements/quotas with little to no direct supervision
• Detail oriented and accurate
• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
• Working knowledge of Excel (SAP desired but not necessary)
• Excellent problem solving skills
• Demonstrated ability to quickly recognize and diagnose trend and patterns in inventory transaction data
• Must be able to work flexible hours determined by the needs of the department including weekends and evenings

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ADA Job Description Percentage of Workday
Stand 8%
Walk 10%
Sit 80%
Climb 0%
Stoop, kneel, crouch or crawl 0%
Lift and/or Move- Indicate in pounds 2% (no more than 25 lbs)

Apply now and find out how Bob's Discount Furniture can be the next step up in your career!

Bob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

$18.00 - $22.00/hr (Based on Experience)

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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