Order Processing Specialist: Catalog-Smart & Precise

Pet Food Experts, Inc.; Pawtucket (RI); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Paid parental leave

Pet perks product discounts

Job summary

Pet Food Experts, Inc. is seeking an Order Processing Representative to ensure accurate order handling with a routine and precise approach.

The role emphasizes processing orders and discrepancy credits, maintaining up-to-date account notes, and communicating catalog updates to ensure correct orders and optimal fill rates. The ideal candidate will excel in data entry, problem solving, and professional communication with retailers, vendors, and the sales team, while contributing to a world-class

Qualifications

• Demonstrate problem solving, decision-making, and teamwork experience.
• Excellent planning, multitasking, communication, and organizational skills.
• Professional telephone, email, and interpersonal etiquette.

Responsibilities

• Process orders, discrepancies credits for retailers, vendors, and sales team.
• Keep account notes up to date related to order processing.
• Communicate/catalog updates to ensure accurate orders and optimal fill rates.
• Share recalled product information with retailers as needed.
• Maintain world-class customer experience through service and collaboration.
• Perform data entry with focus on high accuracy in dynamic environment.
• Manage daily tasks to maximize productivity and time management.
• Remain current on product catalog such as descriptions, quantities, substitutions.
• Collaborate with peers to leverage customer knowledge for better service.
• Follow established processes and procedures to aid decision making.
• Provide claims entry support as needed.

Skills

Problem solving

Multitasking

Communication

Data entry

Customer service

Tools

Google Suite

Excel

Job description

Pet Food Experts, Inc. is seeking an Order Processing Representative to ensure accurate order handling with a routine and precise approach.

The role emphasizes processing orders and discrepancy credits, maintaining up-to-date account notes, and communicating catalog updates to ensure correct orders and optimal fill rates. The ideal candidate will excel in data entry, problem solving, and professional communication with retailers, vendors, and the sales team, while contributing to a world-class