Order Processing Representative - Part Time

Pet Food Experts, Inc.; Pawtucket (RI); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Paid parental leave

Pet perks product discounts

Job summary

Pet Food Experts, Inc. is seeking an Order Processing Representative to ensure accurate order handling with a routine and precise approach.

The role emphasizes processing orders and discrepancy credits, maintaining up-to-date account notes, and communicating catalog updates to ensure correct orders and optimal fill rates. The ideal candidate will excel in data entry, problem solving, and professional communication with retailers, vendors, and the sales team, while contributing to a world-class

Qualifications

• Demonstrate problem solving, decision-making, and teamwork experience.
• Excellent planning, multitasking, communication, and organizational skills.
• Professional telephone, email, and interpersonal etiquette.

Responsibilities

• Process orders, discrepancies credits for retailers, vendors, and sales team.
• Keep account notes up to date related to order processing.
• Communicate/catalog updates to ensure accurate orders and optimal fill rates.
• Share recalled product information with retailers as needed.
• Maintain world-class customer experience through service and collaboration.
• Perform data entry with focus on high accuracy in dynamic environment.
• Manage daily tasks to maximize productivity and time management.
• Remain current on product catalog such as descriptions, quantities, substitutions.
• Collaborate with peers to leverage customer knowledge for better service.
• Follow established processes and procedures to aid decision making.
• Provide claims entry support as needed.

Skills

Problem solving

Multitasking

Communication

Data entry

Customer service

Tools

Google Suite

Excel

Job description

Description

Position Summary

If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high-quality, precise work using established processes and procedures. The Order Processing Representative will be responsible for accurately processing orders, discrepancy credits, and interacting with business partners in a professional manner where the focus is on expedient and accurate completion of tasks.

Schedule

Onsite, Monday-Wednesday, 8:30AM - 3:00PM

Summary of Essential Functions

• Quickly, efficiently, and accurately process orders and delivery discrepancies for retailers, vendors, and sales team
• Keep all account notes up to date as related to order processing
• Communicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill rates
• Share recalled product information as needed with retailers
• Maximize positive relationships through a shared commitment to provide a world class customer experience
• Superior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environment
• Strong initiative and self-direction with a commitment to results
• Manage daily tasks to maximize productivity and ensure optimal organization and time management
• Remain current on product catalog, such as descriptions, case quantities, discontinued items, and product substitutions
• Collaborate with peers to leverage customer knowledge to enhance positive customer relationships
• Use of established processes and procedures to aid in decision making
• Claims entry support as needed

Knowledge, Skills, and Abilities Required

• Demonstrate problem solving, decision-making, and teamwork experience.
• Work in an environment where individuals take accountability of impact to the company’s performance
• Excellent planning, multitasking, communication, and organizational skills
• Work both autonomously and in a collaborative environment
• Professional telephone, email, and interpersonal etiquette
• Computer proficiency, Google Suite, and Excel experience
• Strong focus on repeatable, high quality results

Benefits and Perks

• Paid Holidays
• Paid Time Off
• Paid parental leave
• Pet perks product discounts

Equal Employment Opportunity

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All offers of employment are contingent upon passing a required criminal background check.