Order Processing Representative - Part Time!

Pet Food Experts,LLC; Pawtucket (RI); On-site; USD 2,066,400 - 3,030,720; Part time

Benefits offered by this job

Paid Holidays

Paid Time Off

Paid parental leave

Pet perks product discounts

Job summary

Pet Food Experts is seeking an Order Processing Representative in Pawtucket, RI. The role emphasizes accurate order processing, catalog updates, and customer-focused interactions to ensure fast, precise results. You will maintain records, collaborate with partners, and support claims entry as needed.

The position requires meticulous attention to detail, strong data-entry skills, and the ability to work both autonomously and with a team, in an onsite environment Monday–Wednesday, 8:30AM–3:00PM.

Qualifications

• Produce high-quality, precise work using established processes.
• Strong planning, multitasking, and organizational abilities.
• Professional telephone, email, and interpersonal etiquette.
• Proficiency with Google Suite and Excel.

Responsibilities

• Process orders accurately and efficiently for retailers, vendors, and sales.
• Maintain up-to-date account notes related to order processing.
• Follow established processes to aid decision making.

Skills

Problem solving

Decision making

Teamwork

Planning

Multitasking

Communication

Organizational skills

Autonomy

Phone etiquette

Interpersonal skills

Tools

Google Suite

Excel

Job description

Description

Position Summary

If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high-quality, precise work using established processes and procedures. The Order Processing Representative will be responsible for accurately processing orders, discrepancy credits, and interacting with business partners in a professional manner where the focus is on expedient and accurate completion of tasks.

Schedule

Onsite, Monday-Wednesday, 8:30AM - 3:00PM

Summary of Essential Functions

• Quickly, efficiently, and accurately process orders and delivery discrepancies for retailers, vendors, and sales team
• Keep all account notes up to date as related to order processing
• Communicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill rates
• Share recalled product information as needed with retailers
• Maximize positive relationships through a shared commitment to provide a world class customer experience
• Superior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environment
• Strong initiative and self-direction with a commitment to results
• Manage daily tasks to maximize productivity and ensure optimal organization and time management
• Remain current on product catalog, such as descriptions, case quantities, discontinued items, and product substitutions
• Collaborate with peers to leverage customer knowledge to enhance positive customer relationships
• Use of established processes and procedures to aid in decision making
• Claims entry support as needed

Knowledge, Skills, and Abilities Required

• Demonstrate problem solving, decision-making, and teamwork experience.
• Work in an environment where individuals take accountability of impact to the company’s performance
• Excellent planning, multitasking, communication, and organizational skills
• Work both autonomously and in a collaborative environment
• Professional telephone, email, and interpersonal etiquette
• Computer proficiency, Google Suite, and Excel experience
• Strong focus on repeatable, high quality results

Benefits and Perks

• Paid Holidays
• Paid Time Off
• Paid parental leave
• Pet perks product discounts

Equal Employment Opportunity

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All offers of employment are contingent upon passing a required criminal background check.