Order Processing Specialist

VieMed Healthcare; DeKalb (IL); On-site; USD 36,000 - 54,000; Full time

Job summary

VieMed Healthcare is seeking an organized professional to support patient intake, order processing, and communications with doctors and facilities. You will ensure accurate documentation, timely sales order creation, and coordination of respiratory/DME orders during standard business hours.

The role emphasizes strong communication, attention to detail, and the ability to work both independently and as part of a team. Training and team meetings are part of the schedule.

Qualifications

• High School diploma or equivalent, preferred.
• Microsoft Office experience, preferred.

Responsibilities

• Process patient intake and documentation review.
• Coordinate patient/physician/facility communication per 24/72/24-hour promise.
• Create and dispense clean sales orders.
• Make doctor line calls.
• Handle general respiratory and DME order processing.
• Attend weekly team meetings.
• Perform any other assigned duties.

Skills

Communication skills

Problem solving

Conflict resolution

Attention to detail

Process adherence

Process improvement

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

• Patient/Physician/Facility communication and instruction adhering to our 24/72/24-hour promise
• Clean sales order creation and dispensing
• Doctor line calls
• General respiratory order processing duties
• Attendance at weekly team meetings
• All other duties, as assigned.

Essential Duties and Responsibilities:

• Patient intake and documentation review
• Patient/Physician/Facility communication and instruction adhering to our 24/72/24-hour promise
• Clean sales order creation and dispensing
• Doctor line calls
• General respiratory order processing duties
• General DME order processing duties
• Attendance at weekly team meetings
• All other duties, as assigned.

Qualifications:

• High School diploma or equivalent, preferred
• Microsoft office experience, preferred

Preferred Knowledge, Skills, and Abilities:

• The ideal candidate will display excellent communication skills with the ability to convey information through speech and writing, problem solving skills, conflict resolution, high level of attention to detail, process adherence, and process improvement
• Conflict resolution with customers/providers is vital in this seat.
• The ability to work independently and as a team.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. to 5:0 0 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.