Order Processing Specialist

CTC; Austin (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

CTC in Austin, TX is seeking a skilled customer service and supply chain professional to support spare parts quotes, orders, repairs and warranty service by phone. You will also track orders, manage billing inquiries and support Supplier Managed Inventory programs.

Ideal candidates have an Associate's degree in Business Administration and 3–5 years in customer service and supply chain roles, preferably in the semiconductor industry, with strong communication and MS Office skills and experience

Qualifications

• Associates Degree or higher in Business Administration with 3–5 years in customer service and supply chain.
• Experience in semiconductor industry and shipping/receiving is preferred.

Responsibilities

• Provide courteous and professional customer service via phone for quotes, orders, repair and warranty.
• Manage customer accounts including Supplier Managed Inventory programs.
• Advise customers on deliveries and investigate shipping issues.
• Utilize Baan ERP and other software to accomplish tasks.
• Work in an office environment with occasional lifting; overtime, weekends and holidays as needed.

Skills

Customer service

Telephone communication

Supply chain management

Education

Associate's Degree in Business Administration

Tools

Baan ERP

MS Office

Job description

• Provide courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc.
• Manage customer accounts including SMI (Supplier Managed Inventory) programs
• Advise customers on deliveries and investigate shipping issues
• Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks
• Work activities are performed in an office environment with little environmental or physical discomfort Some lifting, bending, stooping, and reaching occasionally is necessary
• Employees may be required to work overtime as well as Weekends and Holiday's as needed

Qualifications:

• Associates Degree or higher in Business Administration or equivalent along with 3 - 5 years experience in customer service and supply chain management that may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry
• Ability to effectively communicate by telephone with customers as well as working knowledge MS Office applications.