Customer Service Rep

AtWork Group; Sacramento (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

AtWork Group is seeking a Customer Service Support I – Systems to provide administrative, customer service, and systems support in a busy service management environment. The role requires handling material requests, documentation, and weekly usage reporting in a fast-paced setting.

Ideal candidates have a high school diploma (or equivalent) with 0–4 years of related experience; proficiency in Microsoft Excel, Word, and Outlook is essential, along with strong communication and organizational

Qualifications

• High school diploma or equivalent.
• 0–4 years of related experience; semiconductor/manufacturing experience is a plus.
• Proficiency with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Process and track Material Requests and service documentation.
• Review reports for duplicate or unnecessary requests.
• Maintain spreadsheets and records using Microsoft Excel.
• Track parts and create weekly/monthly usage reports.
• Organize and maintain files, RMAs, SRs, and other documentation.
• Provide professional customer support and communicate with internal teams.
• Follow company safety and attendance policies.

Skills

Customer service

Data entry

Organizational skills

Attention to detail

Written and verbal communication

Independent work

Deadline management

Education

High school diploma

Associate degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Position Summary

We are seeking a Customer Service Support I – Systems professional to provide administrative, customer service, and systems support within a busy service management environment.

Responsibilities

• Process and track Material Requests and service documentation.
• Review reports for duplicate or unnecessary requests.
• Maintain spreadsheets and records using Microsoft Excel.
• Track parts and create weekly/monthly usage reports.
• Organize and maintain files, RMAs, SRs, and other documentation.
• Provide professional customer support and communicate with internal teams.
• Follow company safety and attendance policies.

Qualifications

• High school diploma, associate degree, or equivalent experience.
• 0– 4 years of related experience; semiconductor/manufacturing experience is a plus.
• Proficiency with Microsoft Office, especially Excel, Word, and Outlook.
• Strong data entry, organizational, and attention-to-detail skills.
• Excellent written and verbal communication.
• Ability to work independently, meet deadlines, and manage multiple priorities.