Order Processing Clerk

Aerotek; New Albany (IN); On-site; USD 25,000 - 26,000; Full time

Job summary

Aerotek in New Albany, IN is seeking an Order Processing Clerk to support customers with pricing and availability, enter orders from web, email, or mail, and handle label-related inquiries. The role includes calling customers to verify details and processing quotes.

You will route and review orders, ensuring accuracy and timely delivery in a fast-paced setting. Responsibilities include handling quotes, calculating prices and shipping, coordinating with vendors, and providing exceptional customer

Qualifications

• High School diploma or equivalent.
• One or more years of relevant experience preferred.
• Strong written and verbal communication skills.
• Ability to read and comprehend simple instructions.
• Computer savvy with a solid work ethic.

Responsibilities

• Route orders to the Order Processing Department.
• Process orders with all required pricing and customer specifications.
• Review orders for pricing, spelling, and accuracy.
• Contact customers to confirm missing information on orders/quotes.
• Prepare order jackets and submit to Quality Assurance.

Skills

Data entry

Order processing

Customer service

Call center experience

Attention to detail

Education

High School diploma

Tools

Microsoft Excel

Microsoft Office

Job description

Job Title: Order Processing Clerk Job Description

The Order Processor will provide customers with information regarding prices and availability of catalog and non-catalog products. The role involves processing and entering orders for products received via internet, email, phone, and mail, as well as answering incoming calls from customers concerning label queries. You will also place outgoing calls to customers to obtain information necessary to verify orders.

Responsibilities

• Route orders received by the Order Processing Department.
• Process orders with all critical information necessary to produce labels to customer's specifications.
• Review orders received for accurate pricing, spelling, and other information.
• Contact customers to confirm missing or additional information on orders and quotes, such as quantity and ink color.
• Prepare and ensure the completeness of order jackets and submit them to Quality Assurance.
• Answer incoming telephone calls regarding Order Processing orders or inquiries about items and their availability.
• Enter customer's specific quote requests into the computer and send quotes via email or auto fax.
• Compute prices, discounts, and shipping charges on label orders and quote requests.
• Retrieve quote requests from the Quote Queue, complete the quote, or send it to the appropriate area for completion.
• Outsource orders to other vendors, follow-up on orders including confirmation, shipping charges, tracking numbers, activation, and invoicing.
• Handle special accounts which may require special procedures.
• Perform other duties as assigned.

Essential Skills

• Inspection
• Data entry
• Order processing
• Customer service
• Order entry
• Call center experience
• Proficient in Microsoft Excel and Microsoft Office

Additional Skills & Qualifications

• High School diploma or equivalent required.
• One or more years of relevant experience preferred.
• General computer skills and excellent written and verbal communication skills.
• Prior customer service experience and technical printing knowledge helpful.
• Ability to read and comprehend simple instructions.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving concrete variables in sometimes complex situations.
• Computer savvy and comfortable with technology.
• Charismatic and dynamic in-person and phone communicator.
• Exceptional attention to detail.
• Ability to handle conflict and manage customer expectations.
• Desire to work in a fast-paced environment.
• Skilled at juggling multiple tasks at a time.
• Strong proofreading and grammar skills.
• Reliable with a strong work ethic.

Why Work Here?

Join a team-oriented environment with great pay and a supportive culture. Experience a unique workplace that blends manufacturing expertise with a welcoming atmosphere, offering an engaging work-life balance.

Work Environment

The work environment is typically a general warehouse/office setting, though you may spend short periods in manufacturing environments exposed to dust, dirt, high noise levels, and temperature variations. The role requires hearing, speaking, articulation, and manual dexterity, with regular use of color vision, grasping, reaching, and prolonged periods of sitting. Work shifts are Monday to Friday, with options from 9:30 AM to 5:30 PM or 11 AM to 7 PM, including a shift differential. Training will be conducted Monday to Thursday during the day shift for about four weeks, regardless of the assigned shift.

Job Type & Location

This is a Contract to Hire position based out of New Albany, IN.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Albany,IN.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.