Order Processing Clerk

Jacksons Food Stores; Caldwell (ID); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

15 Days PTO annually

Six paid holidays

401k match

Medical benefits

Dental & Vision

Store discounts

Tuition reimbursement

Referral bonus

Bonus opportunities

Pay advances

Job summary

Capitol Distributing in Caldwell, Idaho is seeking an Order Processing Clerk to monitor customer orders, resolve issues, and ensure accuracy in a fast-paced warehouse environment. The role requires attention to detail and strong communication to support timely order processing.

The position is full-time and on-site, with collaboration across Sales, Support, and Management to maintain smooth operations and exceptional service for our customers.

Qualifications

• High school diploma or equivalent required.
• 2+ years in warehouse admin, receiving, logistics or related role.
• Experience with customer service and order entry.
• Proficient in computer systems and MS Office.

Responsibilities

• Monitor customer orders and ensure deadlines.
• Resolve order issues and communicate with teams.
• Verify wave eligibility and order types before processing.
• Maintain documentation and communicate with Sales/Support/Management.

Skills

Attention to detail

Effective communication

Customer service focus

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

ERP systems

Job description

Pay: $20.00 an hour DOE.

Be the connection between our customers and warehouse operations! We’re looking for a dependable, detail-oriented Order Processing Clerk to monitor customer orders, resolve order issues, and help ensure orders are accurate and ready for processing. If you’re organized, communicate well, and enjoy keeping things running smoothly in a fast-paced distribution environment, this is the job for you.

Schedule: Full-time Sunday - Thursday 9:00 am - 6:30 pm with potential to change based off business needs.

Job Duties/Responsibilities

• Monitor customer orders to ensure they are received within established order deadlines.
• Review order activity and identify customers who have not submitted orders as expected.
• Proactively contact customers regarding missing or late orders and assist in resolving order-related issues.
• Verify that all applicable order types have been received and are accounted for prior to wave building.
• Review, identify, and communicate orders that are unusual, incomplete, or questionable quantities that may require clarification.
• Communicate with appropriate Sales Representatives, Support Teams, and Management when additional information or assistance is needed.
• Communicate professionally, effectively, and courteously with customers at all times.
• Clearly explain order requirements, deadlines, or discrepancies while maintaining a positive customer-service approach.
• Work collaboratively with Sales Representatives to resolve customer order issues.
• Communicate with Support Teams regarding system, order-entry, or other issues affecting order processing.
• Provide timely updates to members of Management regarding significant order concerns or issues that may affect warehouse operations.
• Respond to emails and other communications in a timely and professional manner.
• Maintain appropriate documentation and communication regarding order issues and resolutions.
• Maintain the cleanliness, organization, and overall appearance of the Media Room.
• Keep picking equipment clean and organized.
• Maintain an organized inventory of media room supplies and equipment.
• Assist with basic setup and organization of media equipment as needed.
• Follow all company safety policies, procedures, and warehouse operating standards.
• Maintain a clean, safe, and organized work area.
• Immediately report safety hazards, equipment concerns, or other unsafe conditions to Management.
• Use appropriate equipment and technology according to company procedures.
• Demonstrate dependable attendance and punctuality.
• Maintain a positive and professional attitude when interacting with coworkers, customers, and other business partners.
• Contribute to a safe, respectful, and productive work environment.
• Perform all other duties and responsibilities as assigned by Management

Skills/Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in warehouse administration, receiving, logistics, inventory control, shipping/receiving, or a related administrative role preferred.
• Experience working in a warehouse, distribution, customer service, order entry, or logistics role.
• Experience communicating with customers and internal departments in a professional manner.
• Experience using computer systems and Microsoft Office applications, with the ability to accurately enter, maintain, and retrieve information.
• Experience with warehouse management, inventory, or ERP systems is preferred.
• Effective verbal and written communication.

Benefits & Perks

• 15 (120 hours) Days Paid Time Off Annually
• Six Paid Company Holidays Annually
• 4% Company Match- 401k Retirement Plans
• Medical Benefits Plans & Health/Flex Saving Accounts
• Dental, Vision, and Disability Insurance
• Jacksons & Extra Mile store discounts
• (15% off purchases, $.20 cents off fuel- per gallon)
• Annual $5,250 Tuition Reimbursement
• Scholarship and Financial Assistance Programs
• On Demand Pay & Pay-cards
• $500 Employee Referral Bonus
• Up to $2,000 a year in performance bonuses
• Annual Merit Pay Increases

Working Conditions

• Full-time, on-site position in a fast-paced warehouse environment requiring a high level of accuracy, attention to detail, and effective time management.
• Work is primarily performed in an office setting within the warehouse, with periodic work on the warehouse floor and in the Transportation Yard.
• Regular communication and coordination with employees, drivers, carriers, customers, and internal departments through in-person interactions, telephone, radio, and email.
• Work may require exposure to varying warehouse temperatures and conditions for limited periods of time.
• Ability to safely lift and move materials weighing up to 50 pounds, as required by business operations.
• Position requires the ability to frequently stand, walk, bend, kneel, reach, and stretch as necessary to perform essential job functions.
• Employees are expected to follow all applicable safety procedures, company policies, and warehouse requirements while performing job duties.
• Overtime may be required based on business needs and operational demands.

About Capitol

Capitol Distributing is the largest convenience wholesale distributor in Idaho. Founded in 1983, Capitol delivers to retailers across the Western United States from its 300,000 square foot distribution center in Caldwell, Idaho.

Capitol Distributing is an Equal Employment Opportunity Employer and will ensure applicants and employees are given equal opportunities in employment and contracting activities regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic.