Order Processing & AR Support Specialist

Central Garden & Pet; Norton (MA); On-site; USD 37,440 - 41,600; Full time

Benefits offered by this job

Comprehensive medical, dental, and VIs

Life and disability insurance

Health and dependent-care FSAs

401(k) with company match

Paid time off

Employee assistance program

Access to online courses

On-demand pay

Paid parental leave

Referral program with cash bonus

Job summary

Central Garden & Pet's Green Garden Products in Norton, MA seeks an Inside Sales / Customer Service Representative to work onsite at our Norton facility. This full-time, non-exempt role focuses on order processing, data entry, AR tasks, and customer account support, with responsibilities spanning shipping notices, invoicing, and billing file preparation.

The ideal candidate will have basic Excel skills, strong attention to detail, and the ability to work independently and with a team.

Qualifications

• High school diploma or equivalent.
• Basic computer skills.
• Basic knowledge of Excel.
• Accuracy and speed in entering orders.
• Positive attitude and willingness to learn.
• Strong work ethic with a sense of urgency.
• Dependable and punctual.
• Friendly and courteous on the phone.
• Experience communicating by email, phone and virtual meeting tools.
• Ability to work independently and in a team with moderate oversight.

Responsibilities

• Review and enter incoming orders with accuracy.
• Schedule truck appointments to ensure shipments are picked up on schedule.
• Communicate with Ohio team on daily shipments.
• Process advanced shipping notifications (ASN) for shipping.
• Retrieve return forms from FedEx Ground shipments.
• Issue return credits toward customer invoices.
• Process invoices and create FedEx Ground labels.
• Process authorizations on orders.
• Pick seed packet orders in the warehouse.
• Mail Slot ID cards to customers via USPS.
• Enter data from the warehouse into Access.
• Make outbound customer service and AR collection calls.
• Collaborate with team members to support customer account inquiries.
• Prepare billing files to produce invoices within billing cycles.
• Manage accounts receivable data in the accounting system.
• Research and resolve customer A/R account issues.
• Reconcile AR roll‑forward and aging on a weekly basis.
• Generate and maintain Standard Operating Procedures.
• Perform general office duties such as filing, data entry, mail sorting and distribution.
• Work on special projects as needed during shipping and return seasons.

Skills

Positive attitude

Strong work ethic

Dependable and punctual

Friendly and courteous on the phone

Communication skills

Independent and team worker

Willingness to learn

Education

High school diploma or equivalent

Tools

Excel

Access

Job description

Central Garden & Pet's Green Garden Products in Norton, MA seeks an Inside Sales / Customer Service Representative to work onsite at our Norton facility. This full-time, non-exempt role focuses on order processing, data entry, AR tasks, and customer account support, with responsibilities spanning shipping notices, invoicing, and billing file preparation.

The ideal candidate will have basic Excel skills, strong attention to detail, and the ability to work independently and with a team.