Inside Sales /Customer Service Representative

Central Garden & Pet; Norton (MA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

401k with 3% company match

Access to thousands of free online courses

Job summary

Central Garden & Pet is seeking an Inside Sales/Customer Service Representative for their Norton, MA location. This full-time position requires engaging with existing and new retail customers through high-volume sales calls. Ideal candidates possess strong communication skills, a proactive customer service approach, and computer literacy.

Comprehensive benefits include medical, dental, and vision insurance, 401k matching, and access to online courses, making this an excellent opportunity for those looking to grow their careers.

Qualifications

• 1-2 years in customer service preferred but not required.
• High energy and love of speaking to customers/prospects.
• Good team partnership.

Responsibilities

• High volume of inbound and outbound sales calls to existing retail customers.
• Onboard new retailers and distributors.
• Handle, resolve, and escape customer issues.

Skills

Customer service skills

Communication

Problem-solving

Computer literacy with MS Office

Education

High School diploma or equivalent

Job description

Description

Green Garden Products, a subsidiary of Central Garden & Pet, the number one supplier of top-quality flower seeds and non‑GMO vegetable seeds for the gardening industry, is now seeking an Inside Sales/Customer Service Representative to work onsite Monday – Friday, 8:00am – 5:00pm at the Norton, MA facility. This is a non‑exempt, full‑time position. Here at Green Garden Products, we love to help things grow. It’s really what we are all about. Our Inside Sales Representatives spend each day selling the largest brand names in gardening to retailers all over the country. At the same time, they are growing themselves: growing in work experience, growing in confidence, growing their career. This entry‑level role is an open door that leads to the rest of your career. The pay for this position ranges from $15 – $18 per hour, based on experience.

Responsibilities

• Spend 75‑90% of time on the phone, high volume of inbound and outbound sales calls to existing retail customers and new prospective customers
• Maintain detailed notes about interactions with customers and prospects
• Grow the company’s customer base by onboarding new retailers and distributors
• Manage and cross‑sell to a large group of current accounts
• Provide excellent customer service by communicating in a professional manner, resolving any issues when answering incoming calls
• Handle, resolve, and escape customer issues to ensure customer satisfaction
• Other duties as required to help the success of the department or team.

Qualifications

• High School diploma or equivalent
• 1‑2 years in customer service preferred but not required
• High energy and love of speaking to customers/prospects
• Good team partnership
• Computer literacy with MS Office required
• Well organized and responsible with an aptitude in problem‑solving
• Excellent communication, sales, and customer service skills
• The ability to work independently and multitask, work in a fast‑paced environment, and meet deadlines

Working Conditions

• On site, working at a desk
• Computer and keyboard use
• On the phone with customers
• Office environment with some distractions including other office personnel

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Free Life and Short‑Term Disability Insurance
• Health and Dependent Care Flexible Spending Accounts; HSA with employer contribution
• 401k with 3% company match and annual employer discretionary contribution
• Paid time off and holidays
• Employee Assistance Program
• Access to thousands of free online courses
• Discounts on cell phones, movie tickets, gym memberships, and more!
• Access to on‑demand pay

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Green Garden Products participates in e‑Verify.