Order Process Specialist

Sunny Sky Products, LLC; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Sunny Sky Products, LLC in Houston, Texas is seeking a detail-oriented individual for a contract to hire role focused on processing daily billing activities and customer communications. You will handle invoicing, ensuring accurate order entry and resolving discrepancies in accordance with company policies.

The ideal candidate should possess excellent time management skills and experience in a fast-paced environment, with at least 5 years in order processing or billing support.

Qualifications

• Minimum 5 years experience in order processing, billing, or accounting support.
• Proficiency with EDI processing and customer portals preferred.
• Experience in a manufacturing environment with high volume data entry.

Responsibilities

• Process and generate daily customer invoices accurately and on time.
• Submit invoices through EDI systems and monitor transmission errors.
• Coordinate with Accounts Receivable to mitigate credit risk.

Skills

Attention to detail

Time management

Customer service skills

Problem-solving

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

ERP system (SAP S/4Hana)

Job description

Houston
11747 Windfern Rd Suite 100
Houston, TX 77064, USA

*This is a contract to hire role. This position is responsible for processing daily billing activities, including EDI and customer portal invoicing, preparing reports, processing documentation, and supporting customer communication related to order status. The role also serves as the primary order processor and customer liaison, ensuring accurate order entry and resolving order-related discrepancies in accordance with company policies and customer requirements.

The ideal candidate will possess strong attention to detail, excellent time management skills, and the ability to work efficiently in a fast-paced, deadline-driven environment.

Major Job Functions

• Process and generate daily customer invoices accurately and on time
• Submit invoices through EDI systems and customer billing portals
• Monitor and resolve invoice transmission errors or rejections
• Scan, upload, and electronically file invoices and supporting documentation
• Accurately enter customer purchase orders data received through various modes
• Verify order details such as product information, quantities, pricing, and shipping details for accuracy
• Ensure all incoming orders are processed promptly and in accordance with company standards
• Develop and maintain a strong understanding of company products and services
• Provide timely order updates and exceptional customer service regarding order inquiries
• Coordinate with Accounts Receivable to help mitigate credit risk
• Collaborate with production and distribution teams to understand order status and fulfillment timelines
• Monitor customer trends and communicate relevant observations to the operations team
• Perform other administrative tasks as assigned

Required Skills/Abilities/Education

• High school diploma or equivalent
• 5+ years of experience in order processing, billing, or accounting support
• Experience with high volume data entry supporting a large customer base in a manufacturing environment
• Strong attention to detail and ability to maintain accuracy while managing large volumes of data
• Excellent problem-solving skills and adaptability in a changing environment
• Strong multitasking, prioritization, and time-management abilities
• Highly organized with excellent verbal and written communication skills
• Knowledge of logistics, including LTL, TL, freight rates, and transit times
• Strong customer service skills with the ability to build and maintain effective working relationships across departments and manufacturing facilities
• Proficiency with Microsoft Office and other common business technology platforms
• Experience with EDI processing and customer portals preferred
• Experience working within an ERP system; SAP S/4Hana experience is a plus
• Office-based, Monday-Friday
• Fast-paced setting with daily deadlines
• Collaborative team atmosphere

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.