Account Controller

Falcon Farms Inc; Florida; On-site; USD 50,000 - 70,000; Full time

Job summary

Falcon Farms Inc in Florida seeks an Account Controller to manage the complete order cycle within the supply chain. Your role will enhance customer satisfaction while ensuring operational efficiency.

With a Bachelor's degree and 1-2 years of relevant experience, you will handle inventory planning, coordinate order processes, and resolve customer inquiries effectively.

Qualifications

• Bachelor's degree in related fields required.
• 1-2 years of experience in sales, operations, or customer service.
• Experience with order management platforms.

Responsibilities

• Plan inventory replenishment in coordination with involved departments.
• Consolidate and verify incoming orders for on-time delivery.
• Collaborate with inventory and logistics to ensure product availability.
• Address customer inquiries and resolve order-related issues.

Skills

Order management platforms (OMS, CRM, ERP)

Data analysis

Bilingual (English-Spanish)

Microsoft Excel proficiency

Education

Bachelor's degree in Business Administration, Logistics, Industrial Engineering, or related fields

Job description

Position Summary

The Account Controller is responsible for coordinating and optimizing the full order cycle within the supply chain, ensuring a smooth transition from order receipt to final customer delivery. This role focuses on maximizing customer satisfaction while maintaining operational efficiency.

Responsibilities

Planning

• Plan inventory replenishment in coordination with the involved departments based on received orders.

Coordination & Execution

• Consolidate, review, and verify incoming orders while coordinating proper execution with all involved teams to ensure complete and on-time deliveries to customers.
• Execute activities related to the creation of new customers and products within the corresponding platforms and systems.
• Collaborate with inventory, logistics, and production departments to ensure product availability and compliance with delivery timelines.
• Address customer inquiries and resolve issues related to orders, including delays, errors, or changes, providing accurate and timely updates.
• Prepare and analyze regular reports regarding order status, inventory performance, and other relevant operational metrics.
• Ensure compliance with internal procedures and company policies throughout all stages of order management.
• Identify opportunities to improve order management processes and propose solutions to increase operational efficiency and effectiveness.

Assurance (Position KPIs)

• Ensure compliance with the key performance indicators (KPIs) established for the role.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Industrial Engineering, or related fields.
• Minimum of 1-2 years of experience in similar roles within sales, operations, or customer service environments.
• Experience with order/inventory management platforms (OMS, CRM, ERP).
• Data analysis skills.
• Advanced Microsoft Excel proficiency.
• English-Spanish bilingual.