Order Manager

Butler America Aerospace L.L.C.; Charlotte (NC); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Job summary

Butler America Aerospace, LLC is seeking an Order Manager in Charlotte, NC to serve as the primary contact for distributor orders from pre‑sale to delivery. You will coordinate with factory teams and drive improvements in customer experience.

The role requires a High School Diploma or GED and 3+ years in Customer Service or Order Management; preferred Bachelor’s in Business or Supply Chain. Proficiency in SAP, Salesforce, and CRM tools is highly valued.

Qualifications

• High School Diploma or GED required.
• 3+ years of experience in Customer Service or Order Management.

Responsibilities

• Serve as the first point of contact for distributor and direct sales inquiries regarding order status, changes, and delivery.
• Manage customer orders from initiation to job site shipment with timely, accurate fulfillment.
• Interface daily with factory teams (schedulers, planners, supply chain, logistics) to facilitate order execution.
• Act as the Voice of the Customer for factory operations and coordinate communications.
• Develop and maintain relationships with internal and external stakeholders (manufacturing, marketing, distribution centers, rep firms).
• Track and improve response times and quality of customer interactions.
• Analyze customer service trends and recommend process improvements.
• Document and resolve customer issues and escalate when needed.
• Support key projects related to customer service and order management.

Skills

Interpersonal skills

Communication skills

Analytical skills

MS Office proficiency

CRM tools (SAP, Salesforce)

Education

High School Diploma or GED

Bachelor's degree in Business, Supply Chain, or related field

Tools

SAP

Salesforce

CRM tools

Job description

Order Manager

Location: Charlotte, NC

Job ID: #72840

Pay Range: $19-22

Job Summary: We are seeking a motivated and customer‑focused professional to manage distributor orders and ensure exceptional customer service. This role serves as the primary point of contact for customers from pre‑sale through delivery, while supporting factory operations and driving continuous improvement in the customer experience.

Key Responsibilities

• Serve as the first point of contact for distributor and direct sales office inquiries regarding order status, changes, and delivery.
• Manage customer orders from initiation to job site shipment, ensuring timely and accurate fulfillment.
• Interface daily with factory teams—including schedulers, planners, supply chain, and logistics—to facilitate order execution.
• Act as the Voice of the Customer for factory operations, coordinating communications and resolving escalations.
• Develop and maintain strong relationships with internal and external stakeholders, including manufacturing, marketing, distribution centers, and rep firms.
• Track and improve response times and quality of customer interactions.
• Analyze customer service trends and recommend process improvements.
• Document and resolve customer issues, directing queries to appropriate departments when necessary.
• Support key projects and initiatives related to customer service and order management.

Required Qualifications

• High School Diploma or GED
• 3+ years of experience in Customer Service or Order Management

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain, or related field
• Experience in HVAC, construction, or factory‑based customer service
• Strong interpersonal, analytical, and communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with SAP, Salesforce, and CRM tools
• Highly organized with attention to detail and ability to manage multiple priorities
• Demonstrated sense of urgency, initiative, and ownership
• Ability to work cross‑functionally in a fast‑paced, dynamic environment
• Career growth opportunities with potential relocation
• Experience with order systems, scheduling, and warehousing

Benefits

401(k), medical, dental, and vision, sick time as applicable to state law.

Equal Opportunity Employer

Butler America Aerospace, LLC is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Reasonable Accommodations

Butler America Aerospace, LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at [e-mail].