Order Management System, Product Owner

American Public Media Group; United States; Remote; USD 115,000 - 130,000; Full time

Job summary

American Public Media Group is seeking a Product Owner for their Order Management System. This role involves managing the system's vision and roadmap, working closely with cross-functional teams to streamline operations and enhance user experience. Applicants should have experience in product management, CRM systems, and agile methodologies. A comprehensive benefits package is offered, emphasizing a diverse and inclusive workplace.

Benefits

Medical plans with HSA and FSA options

Dental and Vision coverage

Paid Parental Leave

403(b) Retirement Plan

Qualifications

• 3-5 years’ experience as a Product Manager or comparable role.
• Hands-on experience with Salesforce and familiarity with APIs.
• Experience optimizing workflows and driving adoption.

Responsibilities

• Maintain the product backlog and prioritize work in line with revenue goals.
• Oversee OMS configuration, and coordinate integrations with related systems.
• Map current workflows; implement automation opportunities for efficiency.

Skills

Analytical skills

Communication skills

Problem-solving skills

Agile methodologies

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

APIs

Job description

Join to apply for the Order Management System, Product Owner role at American Public Media Group

Join to apply for the Order Management System, Product Owner role at American Public Media Group

Your Role: The OMS Product Manager owns the vision, roadmap, and ongoing optimization of the enterprise Order Management System that underpins underwriting and revenue operations across APMG’s Underwriting Sales capability. Blending product‑management discipline with technical fluency, you will partner with Sales, Ad Ops, Production, Finance, IT, and vendor teams to streamline order‑to‑cash workflows, integrate and manage integrations with related systems, and ensure data remains accurate, actionable, and accessible. This role is ideal for a hands‑on product professional who thrives on reducing process friction, translating business needs into user stories, and delivering incremental value through agile practices.
Expected Compensation Range: $115,000 - $130,000 annualized. Exact salary determined by experience and education related to the role, organizational compensation structure, geographic location and internal equity. Application Process: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Application Deadline:Open until filled

Location: Remote USA

Product Ownership & Roadmap

• Serve as day‑to‑day Product Manager for the OMS: maintaining the product backlog, define user stories, and prioritize work in line with revenue goals and stakeholder feedback.
• Develop, communicate, and track a clear product vision and roadmap; measure success using adoption, data‑quality, and time‑to‑order KPIs.

Platform Management

• Oversee OMS configuration, permissioning, and release management in partnership with internal developers and the OMS vendor.
• Work with internal technical resources to coordinate and test integrations between OMS, Salesforce CRM, ad‑serving platforms, finance systems, and other relevant business systems; triage and resolve production issues.

Process Optimization & Enablement

• Map current and future‑state workflows; identify automation opportunities and implement dashboards/reports that surface actionable insights for Underwriting Teams.
• Develop and deliver training, documentation, and onboarding materials that promote best‑practice data hygiene and empower users.
• Provide hands-on support to Sales staff in their daily use of the OMS, offering guidance, troubleshooting assistance, and workflow optimization to ensure high adoption and effective utilization.

Cross‑Functional Collaboration

• Act as primary liaison among Sales, Finance, Ad Ops, Production, IT, and external vendors, ensuring requirements are translated into technical solutions and releases are communicated effectively.
• Support change‑management activities including UAT, release notes, and adoption campaigns.
• Serve as a dedicated partner to the Sales team, translating frontline user needs into product enhancements and ensuring responsive support and training to maximize adoption.

Vendor & Stakeholder Management

• Manage the day‑to‑day relationship with the OMS and related vendors; evaluate new features, advocate for enhancements, and track contract deliverables and SLAs.

Required Qualifications

• 3‑5 years’ experience as a Product Manager, Business Systems Analyst, or comparable role supporting CRM / OMS or revenue‑operations platforms.
• Hands‑on experience with Salesforce (or equivalent CRM) and familiarity with REST/SOAP APIs and data integrations.
• Demonstrated success optimizing complex workflows and driving adoption across sales, finance, and technical stakeholders.
• Working knowledge of agile/Scrum methodologies and product‑management best practices.
• Strong analytical, communication, and problem‑solving skills; ability to translate data into actionable recommendations.

Preferred Qualifications

• Experience in media, advertising, or digital‑subscription businesses.
• Familiarity with programmatic advertising, campaign attribution tools, or BI platforms.
• Salesforce Administrator or Product Owner certification.
• Experience in Agile Execution & Quality: Facilitate sprint planning, backlog grooming, and retrospectives with technical teams; define acceptance criteria and perform feature validation.
  
  

Physical Demands and Working Conditions:

• Must be able to perform the essential duties of the position with or without reasonable accommodation.
• Physical Demands:
• Required to move about in an office environment and sit for extended periods of time
• Required to move about in the community
• Frequent use of hands for data entry/keystrokes and simple grasping
• Working Conditions:
• Moderate noise level
• Occasional exposure to prevalent weather conditions
  
  
  
  

APMGoffers a comprehensive benefits package including Medical plans with HSA and FSA options, Dental, Vision, Life and AD&D, Short-Term and Long-Term Disability, Paid Parental Leave and Paid Caregiver Leave after 1 year, Vacation (3 wks/per year, pro-rated, based on hours worked), Sick time (12 days, pro-rated, based on hours worked), Holiday Pay (10 holidays + 2 floating holidays each year), Volunteer Time (8 hours per year), Long-Term Care and Critical Illness insurance options, Employee Assistance Program, 403(b) Retirement Plan, and more. Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply.
Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Broadcast Media Production and Distribution

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