Customer Operations Support Specialist - Remote in certain United States

Avantive; Tulsa (OK); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Paid Life Insurance

Pet Insurance

401K with company match

Paid time off

Job summary

Avantive Solutions is seeking an Order Management Specialist to support customers remotely in select US states. You will handle order management and customer service, leveraging SAP to resolve issues and coordinate with internal teams.

Ideal candidates have 3+ years of customer service, strong attention to detail and communication, and the ability to work independently. The role offers remote work with state restrictions and competitive hourly pay.

Qualifications

• Bachelor's degree preferred but not required; equivalent professional experience will be considered.
• Minimum 3 years of related customer service in a professional setting.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to organize, prioritize, and manage work independently.
• Proficiency with basic PC skills, Outlook, Word, Excel, Adobe PDF, etc.
• Experience with SAP Order to Cash (O2C) components.

Responsibilities

• Customer support and order management while efficiently using SAP.
• Account management while building sustainable relationships and identifying cross-selling opportunities.
• Financial and inventory coordination including resolving minor billing issues and applying adjustments per policy.
• Be a vital liaison between end customers and internal business units.
• Deliver against key customer service targets with a high‑performing, accountable culture.
• Work from home if you live in certain US states (see below).

Skills

Customer service

Attention to detail

Communication

Organization

Education

Bachelor's degree preferred

Tools

SAP

Office 365

Job description

Order Management Specialist - Remote in certain United States

Job Category: Agent Inbound

Requisition Number: ORDER001222

• Posted : October 23, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Description

The Opportunity:

In this role, you will be responsible for ensuring our customers' service needs are fully met, coordinating order management activities, and engaging across various departments to manage business processes.

You will work collaboratively with key internal teams to deliver holistic, efficient, and respectful customer service. If you have a genuine desire to help others and thrive in a collaborative environment, we want to hear from you!

What You’ll Do:

• Customer support and order management while efficiently using SAP
• Account Management while building sustainable relationships and identifying cross‑selling opportunities
• Financial and Inventory Coordination which includes resolving minor billing issues, and dispersing adjustments per company policy
• Be a vital liaison between end customers and internal business units.
• Deliver against key customer service targets while embodying a high-performing, focused, accountable and engaged culture
• Work from home if you live in certain US states (see below)

Why You’ll Love Working Here:

We’re committed to building a workplace where every employee is welcomed and valued. We believe in wowing our clients and taking care of our employees. You’ll enjoy:

• Pay is $19 to 21.00 an hour, DOE
• Monday-Friday shift
• Fast‑paced computer and phone‑based work
• Paid time off.
• Medical Insurance benefits, including no‑cost virtual doctor visits.
• Dental, Vision, Paid Life Insurance, and Pet Insurance.
• 401K with company match.
• Thorough training to set you up for success in your role.

What You’ll Bring:

• Bachelor's degree is preferred but not required; equivalent professional experience will be considered.
• Minimum 3 years of related customer service in a professional customer service capacity
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to organize, prioritize, and manage work independently
• Proficiency with basic PC skills, Outlook, Word, Excel, Adobe PDF, etc.
• Experience with Office 365 and SAP, especially with the SAP Order to Cash (O2C) components
• Demonstrated strong business judgment, decision‑making ability and ability to anticipate client needs.

Must live in one of the following US states: Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Maryland, Massachusetts, Minnesota, Missouri, Nebraska, New Jersey, New Mexico, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, West Virginia, Wisconsin. NO EXCEPTIONS.

The Team

Avantive Solutions is a fast‑growing global business providing contact center and business process outsourcing (BPO) solutions. We are the frontline for some of the most recognized companies in animal health care and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities through our non‑profit initiatives!

We support a culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work.

Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast‑paced team, you'll love your career with us!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.