Order Management Specialist — Customer Liaison & Scheduling

Flextronics America LLC in; Austin (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life Insurance

Short-term and Long-term Disability

Matching 401(k) Contributions

Vacation and Paid Sick Time

Tuition Reimbursement

Job summary

Flex is seeking an Order Management (Maintenance) professional in Austin to handle routine order processing and serve as the day-to-day customer interface. Responsibilities include entering customer requests into planning systems, communicating order status, releasing authorizations to shipping, and resolving scheduling issues to meet committed ship dates.

The role supports quality resolution for customer incidents and requires coordination with production control to ensure timely order

Responsibilities

• Process customer order changes by entering customer requests into planning systems.
• Communicates order status to customer including initial committed ship dates (CSD's) and follow up on interim order changes.
• Release authorizations to shipping department to deliver product.
• Validates order configurations for manufacturability per customer's product rule sets.
• Validates material and capacity availability based on products ordered and in accordance with customer's requested ship dates.
• Resolve low level scheduling conflicts such as material and capacity availability issues.
• Coordination and communication of order expedite requests to production control- may include preliminary determination of material and capacity availability, lead-time restrictions, and modification of schedules within limited parameters.
• Runs routine reports in support of customer information requests and internal reporting requirements.
• Responsible for making sure work orders are released to manufacturing and authorizations for shipping are released in time to meet established goals for lead time, response time and committed ship dates.
• Provide support to quality function in resolution of customer incidents

Job description

Flex is seeking an Order Management (Maintenance) professional in Austin to handle routine order processing and serve as the day-to-day customer interface. Responsibilities include entering customer requests into planning systems, communicating order status, releasing authorizations to shipping, and resolving scheduling issues to meet committed ship dates.

The role supports quality resolution for customer incidents and requires coordination with production control to ensure timely order