Order Management Administrator

Flextronics America LLC; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life Insurance

401(k) matching

Job summary

Flex is seeking an Order Management Administrator to manage customer orders through the lifecycle, ensuring accurate entry and on-time delivery. You will coordinate with production control, manufacturing, shipping, quality, and customer service to resolve scheduling conflicts and expedite requests while maintaining lead times and delivery performance.

The role requires strong typing, communication and computer skills, with a focus on accuracy, responsiveness, and teamwork in a fast-paced

Qualifications

• At least three years of customer order changes in a manufacturing/shipping and receiving environment.
• Ability to type, utilize telephones, computer applications such as work-processing, spreadsheet, presentation and database systems. Requires good organizational, follow-up and interpersonal skills.
• HS diploma required/college degree preferred

Responsibilities

• Manage customer orders through the lifecycle ensuring accurate entry and on-time delivery.
• Process new orders and order changes, communicating ship dates and status.
• Validate product configurations for manufacturability and material/capacity alignment with ship dates.
• Coordinate with production control, manufacturing, shipping, quality and customer service to resolve scheduling conflicts.
• Generate routine reports and respond to customer information requests.
• Assist in resolving customer quality incidents while maintaining lead times and delivery performance goals.

Skills

Typing

Telephone

Computer skills

Organizational skills

Interpersonal skills

Customer service

Education

HS Diploma

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Database systems

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people’s lives.

Job Summary

The Order Management Administrator is responsible for managing customer orders throughout the order lifecycle, ensuring accurate order entry, production planning, and on-time delivery. This role supports customers by processing new orders and order changes, communicating committed ship dates and order status updates, validating product configurations for manufacturability, and ensuring material and production capacity align with customer requirements. The Order Management Administrator works closely with production control, manufacturing, shipping, quality, and customer service teams to resolve scheduling conflicts, coordinate expedite requests, release work orders and shipping authorizations, and support the timely fulfillment of customer orders. Additionally, the role generates routine reports, responds to customer information requests, and assists in resolving customer quality incidents while maintaining established lead time, response time, and delivery performance goals.

Schedule: Monday–Friday, 8am-5pm

What a typical day looks like:

• Manual order entry into production planning system.
• Process customer order changes by entering customer requests into planning systems.
• Communicates order status to customer including initial committed ship dates (CSD's) and follow up on interim order changes.
• Release authorizations to shipping department to deliver product.
• Validates order configurations for manufacturability per customer's product rule sets.
• Validates material and capacity availability based on products ordered and in accordance with customer's requested ship dates.
• Resolve low level scheduling conflicts such as material and capacity availability issues.
• Coordination and communication of order expedite requests to production control- may include preliminary determination of material and capacity availability, lead-time restrictions, and modification of schedules within limited parameters.
• Runs routine reports in support of customer information requests and internal reporting requirements.
• Responsible for making sure work orders are released to manufacturing and authorizations for shipping are released in time to meet established goals for lead time, response time and committed ship dates.
• Provide support to quality function in resolution of customer incidents

The experience we're looking to add to our team:

• At least three years of customer order changes in a manufacturing/shipping and receiving environment
• Ability to type, utilize telephones, computer applications such as work-processing, spreadsheet, presentation and database systems. Requires good organizational, follow-up and interpersonal skills.Good with basic computer skills
• HS diploma required/college degree preferred

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Job Category

Global Procurement & Supply Chain

Is Sponsorship Available?

NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).