Order Management Specialist

ABB; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid holidays

Parental leave

Employee discounts

Employee assistance program

Job summary

ABB is seeking a Customer Operations professional in a hybrid role based in Lake Mary, FL. You will handle internal and external customer service, with emphasis on order, technical, and payment support, while coordinating with cross-functional teams to own cases end-to-end.

The role requires a Bachelor’s in Business and 5+ years in high-stress customer service, plus experience with order management. Work authorization in the US is required.

Qualifications

• Bachelor's Degree in Business (or other related field) or equivalent years of experience is required
• 5+ Years of experience in customer service and dealing with high stress environments is required
• Previous experience/knowledge with order management and order processing is preferred, advanced computer skills are required
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

• Ensuring the resolution of customer issues, including order, technical, and payment-related issues.
• Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
• Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
• Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.

Skills

Customer service

Order management

Order processing

Technical support

Work authorization (US)

Education

Bachelor's Degree in Business

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Customer Operations Manager

In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.

The work model for the role is: Hybrid in Lake Mary, FL.

Your role and responsibilities:

• Ensuring the resolution of customer issues, including order, technical, and payment-related issues.
• Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
• Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
• Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• Bachelor's Degree in Business (or other related field) or equivalent years of experience is required
• 5+ Years of experience in customer service and dealing with high stress environments is required
• Previous experience/knowledge with order management and order processing is preferred, advanced computer skills are required
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's In It For You

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Aff... All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Aff... Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

ABB Benefit Summary For Eligible US Employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.