Order Execution Specialist

ABB Inc.; New Berlin (WI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision benefit

401(k) plan

Job summary

ABB Inc. in New Berlin, WI seeks a Backend Order Execution Specialist- Medium Voltage to manage service orders and coordinate between customers, supply chain, and project teams. The role emphasizes accurate order processing, on-time delivery, and SAP/Salesforce data integrity.

You will work in a hybrid model in New Berlin, WI, supporting the Motion Service Division. The position requires collaboration across production, logistics, and engineering to ensure seamless order execution.

Qualifications

• Experience in order management and customer operations.
• Experience using SAP for order processing and master data.
• Ability to coordinate activities across customers, sales, supply chain, and project teams.
• Strong problem-solving and organizational skills with multiple priorities.
• Proficient in Microsoft Office (Excel, Outlook, Teams).
• Experience handling customer requests, escalations, or case management.

Responsibilities

• Process and maintain sales orders, ensuring accurate and timely fulfillment.
• Serve as primary customer and sales unit contact; monitor order status and delivery commitments.
• Coordinate with Production, Supply Chain, Logistics, Engineering, and Project teams for successful execution.
• Own Salesforce case management; drive timely resolution of delivery and execution issues.
• Maintain SAP master data and other backend operational data; support process improvements.

Skills

Order management

Cross-functional coordination

ERP SAP

Salesforce / CRM

Data analysis

Education

Bachelor's degree in Business or Supply Chain or Engineering

Tools

SAP

Salesforce

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Operations Manager

Your role and responsibilities The Backend Order Execution Specialist- Medium Voltage drives Service is responsible for managing the execution of customer and intercompany service orders for Medium Voltage Drives products and services. The role serves as the primary coordinator between customers, supply chain, production, engineering, warehouse operations, and project teams to ensure accurate order processing and on-time delivery.

The work model for the role is: hybridin New Berlin, WI. This role is contributing to the Motion Service Division.

You will be mainly accountable for:

• Process and maintain sales orders while ensuring accurate and timely fulfillment of customer requirements.

Serve as Primary Customer and Sales Unit Contact

• Coordinate with customers and ABB Front-End Units regarding order status, delivery commitments, lead times, and issue resolution.

Coordinate Cross-Functional Operations

• Work closely with Production, Supply Chain, Logistics, Engineering, and Project Management teams to ensure successful execution and delivery of orders.

Manage Customer Cases and Escalations

• Own Salesforce case management, resolve customer inquiries, and drive timely resolution of delivery, material, and execution issues.

Support Operational Excellence

• Maintain data accuracy and support process improvements, including opportunities to assume ownership of SAP master data, BOL master data, and other backend operational processes.

Qualifications for the Role

• Experience in order management, customer operations, supply chain, logistics, project coordination, or a related operational role

• Experience processing and managing customer orders within an ERP system such as SAP

• Experience coordinating activities across multiple functions, including customers, sales, supply chain, production, logistics, and project teams

• Strong problem-solving and organizational skills with the ability to manage multiple priorities simultaneously

• Effective written and verbal communication skills

• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams

• Ability to analyze order, shipment, and customer data to support operational decision-making

• Experience managing customer requests, escalations, or case management activities

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain Management, Operations Management, Engineering, or a related field

• Experience with SAP Sales & Distribution (SD), Materials Management (MM), or related SAP modules

• Experience using Salesforce or a similar customer relationship management (CRM) system

• Experience supporting industrial equipment, electrical products, automation systems, or power equipment

• Knowledge of order fulfillment, inventory management, transportation, and logistics processes

• Experience maintaining SAP master data, product master data, or bill of material (BOM/BOL) data

• Experience working with global manufacturing, supply chain, or service organizations

• Familiarity with KPI reporting and operational performance metrics

• Experience participating in continuous improvement or process standardization initiatives

More about us

We are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions. Every day, we make a difference for our customers by making their operations profitable, safe, and reliable.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Paid Parental Leave

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.