Order Management Specialist

Compana Pet Brands; St. Louis (MO); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO and paid holidays

Medical, dental, vision

401k with company match

Casual work environment

Paid parental leave

Pet insurance option with vet line

Job summary

Compana Pet Brands in Chesterfield, MO is seeking an Order Management Specialist to oversee the full order lifecycle and support on-time, in-full delivery.

You will coordinate between customers, co-packers, and internal teams, maintain data integrity in ERP/EDI systems, and ensure accurate pricing and inventory. The role offers a hybrid schedule and opportunities to contribute to a growing pet care brand.

Qualifications

• 1-3 years of experience in customer service or order management.
• Proficiency in Excel for data analysis and reporting.
• Excellent written and verbal English communication.

Responsibilities

• Manage end-to-end customer order process, including receipt, entry, validation and tracking using EDI and ERP systems.
• Serve as primary liaison between customers, co-packers and internal teams to ensure timely communication.
• Coordinate outbound logistics and truck scheduling to ensure timely, cost-effective delivery.
• Oversee and reconcile purchase orders, goods receipts and co-packer inventories for accurate reporting.
• Ensure pricing compliance, product availability, and adherence to contracts with co-packers.
• Investigate and resolve order-related issues, delivery discrepancies, deductions, and fines per policy.

Skills

Customer service

Communication

Data analysis

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Excel

Job description

Location: Chesterfield, MO
Hybrid: Tues-Thurs in office

Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.
We are actively seeking a

Title: Order Management Specialist

We are actively seeking a Order Management Specialist to join our growing organization and help us Nurture What You Love!
This role’s primary responsibility will be to proactively manage communication, data integrity, and issue resolution between key customers, co-packers, and internal teams to support on-time, in-full delivery performance
As our Order Management Specialist, you’ll make an impact by:

• Managing the end-to-end customer order process, including receipt, entry, validation, and tracking—using Electronic Data Interchange (EDI) and ERP systems.
• Serving as the primary liaison between customers, co-packers, and internal teams (Supply Chain, Sales, Finance) to ensure timely, professional, and aligned communication.
• Coordinating outbound logistics and truck scheduling to ensure timely, cost-effective delivery while avoiding capacity issues.
• Overseeing and reconciling purchase orders, goods receipts, and co-packer inventories to ensure accurate inventory positions and financial reporting.
• Ensuring pricing compliance, product availability, and adherence to contracts and commercial agreements with co-packers.
• Investigating and resolve order-related issues, delivery discrepancies, customer deductions, chargebacks, and compliance fines according to company policy.

What you need to succeed:

• High School Diploma or equivalent. Bachelor’s degree preferred.
• 1-3 years of experience in customer service, order management, or related field.
• Proficiency in Excel, with the ability to analyze data, develop insights, and support reporting needs. Strong written and verbal communication skills; capable of influencing and collaborating across function
• Effectively communicate in English, in both verbal and written forms

What we have for you:

• A growing team making a difference in the lives of pets and pet families.
• Great work/life balance with PTO, paid holidays and more!
• Medical, dental, vision and an employee assistance program to support your well-being.
• 401k with company match.
• Casual work environment with a focus on teamwork.
• Paid parental leave.
• Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line.

Disclaimer:

This description is representative only and is not exhaustive of the tasks this position may be required to perform.

To learn more about us:
https://companapetbrands.com/careers