Order Management Specialist

Compana Pet Brands; Dallas (TX); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

PTO & holidays

Medical/dental/vision

Employee assistance program

401k with match

Casual work environment

Paid parental leave

Pet insurance option

Vet telehelp line

Job summary

Compana Pet Brands is seeking an Order Management Specialist to join our growing team in Dallas. You will manage the end-to-end order lifecycle, coordinating with customers, co-packers, and internal teams to ensure on-time, in-full delivery.

In this role, you will leverage EDI and ERP systems, maintain data integrity, and resolve order-related issues. A hybrid work arrangement is available with in-office time Tue–Thu.

Qualifications

• High School Diploma or equivalent required, bachelor’s preferred.
• 1–3 years in customer service, order management, or related field.
• Proficiency in Excel to analyze data and support reporting.

Responsibilities

• Manage end-to-end customer order process including receipt, entry, validation, and tracking using EDI and ERP systems.
• Serve as primary liaison between customers, co-packers, and internal teams to ensure timely communication.
• Coordinate outbound logistics and truck scheduling for timely delivery while controlling costs.
• Oversee and reconcile purchase orders, goods receipts, and co-packer inventories for accurate reporting.
• Ensure pricing compliance, product availability, and adherence to contracts with co-packers.
• Investigate and resolve order-related issues, delivery discrepancies, and chargebacks.

Skills

Excel proficiency

Strong written and verbal comms

English language

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

EDI

ERP systems

Job description

Title: Order Management Specialist
Location: Dallas, TX
Hybrid: Tues-Thurs in office

Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.

We are actively seeking a Order Management Specialist to join our growing organization and help us Nurture What You Love!

This role’s primary responsibility will bewill be to proactively manage communication, data integrity, and issue resolution between key customers, co-packers, and internal teams to support on-time, in-full delivery performance

As our Order Management Specialist, you’ll make an impact by:

• Managingthe end-to-end customer order process, including receipt, entry, validation, and tracking—using Electronic Data Interchange (EDI) and ERP systems.
• Servingas the primary liaison between customers, co-packers, and internal teams (Supply Chain, Sales, Finance) to ensure timely, professional, and aligned communication.
• Coordinatingoutbound logistics and truck scheduling to ensure timely, cost-effective delivery while avoiding capacity issues.
• Overseeing and reconcilingpurchase orders, goods receipts, and co-packer inventories to ensure accurate inventory positions and financial reporting.
• Ensuringpricing compliance, product availability, and adherence to contracts and commercial agreements with co-packers.
• Investigatingand resolve order-related issues, delivery discrepancies, customer deductions, chargebacks, and compliance fines according to company policy.

What you need to succeed:

• High School Diploma or equivalent. Bachelor’s degree preferred.
• 1-3 years of experience in customer service, order management, or related field.
• Proficiency in Excel, with the ability to analyze data, develop insights, and support reporting needs. Strong written and verbal communication skills; capable of influencing and collaborating across function
• Effectively communicate in English, in both verbal and written forms

What we have for you:

• A growing team making a difference in the lives of pets and pet families.
• Great work/life balance with PTO, paid holidays and more!
• Medical, dental, vision and an employee assistance program to support your well-being.
• 401k with company match.
• Casual work environment with a focus on teamwork.
• Paid parental leave.
• Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line.

To learn more about us:

https://companapetbrands.com/careers

Disclaimer:
This description is representative only and is not exhaustive of the tasks this position may be required to perform.