Order Management Specialist

Flow-Control-Group; South Burlington (VT); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Flow-Control-Group is seeking a detail-oriented Customer Service/Order Entry associate in South Burlington, VT. The role involves efficient order processing, shipment status updates, and responsive phone support.

Training will prepare you to handle part-number entry and customer data accurately. Candidates should demonstrate proficiency with NetSuite, strong typing speed, and multitasking ability in a fast-paced environment.

Qualifications

• Ability to work with NetSuite and other business software.
• Punctuality and dependability.
• Excellent attention to detail.
• Fast, accurate typing.
• Personable, team-player attitude.
• Able to work in a fast-paced environment.
• Clear, helpful communication with customers.
• Multitasking and strong organizational skills.
• Strong time management and productivity.

Responsibilities

• Process order entry and tracking; update shipment status.
• Answer phones and handle customer inquiries promptly.
• Enter part numbers as needed and maintain customer records.
• Detect fraudulent activity during order processing.

Skills

NetSuite proficiency

Strong organizational skills

Multitasking

Clear communication

Attention to detail

Punctuality

Team player

Fast typing

Time management

Tools

NetSuite

Job description

PRIMARY JOB DUTIES:

• Order Entry
• Order tracking/shipmentstatus updates
• Answering phones
• Part number entryas needed
• Customer/contact entry
• Fraud Detection

ESSENTIAL KSAs (Knowledge, Skills, Abilities):

• Ability and comfortworking with computerapplications- the majorityof time isspent working inNetSuite
• Display a highlevel of punctualityand dependability
• Excellent attention todetail
• Fast and accuratetyping skills
• Personable and team-player attitude
• Capability to workin a fast-paced environment
• Ability to communicatein a clearand helpful mannerwhen corresponding withcustomers
• Aptitude for multi-tasking, task-switching, and strong organizationalskills
• Skilled time managerwith a strongdrive toward productivity

PREFERRED SKILLS:

• Familiarity with NetSuiteor similar businessmanagement software
• Experience using amulti-line telephonesystem
• Experience with sharing a workload while working as part of a team 4. Experience working in an open office environment
• Experience working in an open office environment

LOCATION:
This position is located in South Burlington, Vermont, with the option to work from home 40% of the
time following the completion of training.