Order Management Specialist

Solventum; San Antonio (TX); Hybrid; USD 45,000 - 62,000; Full time

Job summary

Solventum in San Antonio, TX is seeking an Order Management Specialist to help process incoming and backlog orders for insurance billing, coordinating with sales, CSR, providers and patients.

You will collect documents, provide professional customer service, and adapt to changing patient needs in a hybrid remote work environment, with travel up to 5% and compliance with company policies.

Qualifications

• High school diploma or GED completed and verified prior to start.
• Minimum 3 years customer service experience in private, public, government or military environments.
• Healthcare experience of 3+ years is beneficial.

Responsibilities

• Process incoming and backlog orders to qualify products for insurance billing.
• Collaborate with sales, CSR, providers, and patients to collect required documents.
• Provide professional, courteous service to internal and external customers.
• Work independently and in a team environment.
• Willing to work rotating holidays and weekend coverage.
• Balance multiple priorities in a dynamic environment while ensuring accuracy.

Skills

Customer service

Healthcare experience

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description:

Order Management Specialist (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a(n) Order Management Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Workingincoming new orders and backlogged orders to qualify our product for insurance billing. The personwill work closely with our internal sales team, CSR team, external customers, and patients.
• Work closely with the sales and hospital partners to collect documents needed to fulfil billing and payer requirements.
• Provide excellent, professional customer service to all internal and external customers
• Work independently as well as team environment
• Willingness to work rotating Holidays and Weekend coverage
• Adapt to rapidly changing patient needs for life-saving therapy; thrive on having multiple competing prioritiesBalance multiple competing priorities from demanding customers in an ever-changing environment
• Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer service, customer relationship management, and technology utilization
• Research and interpret whether a patient qualifies for services-based payer requirements and clinical factors.
• Communicate patients’ financial responsibility when necessary
• Basic ability to prioritize and problem solve complex cases
• Highly disciplined, self-motivated work ethic to work in a hybrid remote work environment.
• Follow and enforce all Company policies and procedures.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Possess a High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution and Three (3) years of customer service in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Three (3) years of experience with Microsoft Office applications including Word, Excel, and Outlook email
• Three (3) or more years of related healthcare experience

Work location: Hybrid (Job Duties allow for some remote work but require travel to San Antonio, TX)

Travel: May include up to 5%[domestic/international]

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well‑being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $45,360 - $62,370, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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