Order Management Specialist

USA SOLVENTUM US LLC; San Antonio (TX); Hybrid; USD 45,000 - 62,000; Full time

Job summary

Solventum is seeking an Order Management Specialist to process incoming and backlog orders and to qualify products for insurance billing. You will work with sales, CSR, external customers, and patients to gather documents and ensure payer requirements are met.

The role requires collaboration with hospital partners, delivering professional customer service, and thriving in a hybrid remote work environment with shifting priorities. Prior healthcare exposure is beneficial.

Qualifications

• Three (3) years of customer service in a private, public, government or military environment.

Responsibilities

• Qualify products for insurance billing by processing incoming and backlog orders.
• Collaborate with internal sales, CSR teams, external customers and patients to gather required documents.
• Coordinate with hospital partners to collect documents necessary for payer requirements.
• Provide professional customer service to internal and external customers.
• Work in a hybrid remote environment and adapt to changing patient needs and priorities.

Skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

The Impact You’ll Make in this Role As a(n) Order Management Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Working incoming new orders and backlogged orders to qualify our product for insurance billing.
• The person will work closely with our internal sales team, CSR team, external customers, and patients.
• Work closely with the sales and hospital partners to collect documents needed to fulfil billing and payer requirements.
• Provide excellent, professional customer service to all internal and external customers.
• Work independently as well as a team environment.
• Willingness to work rotating Holidays and Weekend coverage.
• Adapt to rapidly changing patient needs for life‑saving therapy; thrive on having multiple competing priorities.
• Balance multiple competing priorities from demanding customers in an ever‑changing environment.
• Build support and maintain patient, physician, and third‑party payer loyalty and to increase the number of orders through enhanced customer service, customer relationship management, and technology utilization.
• Research and interpret whether a patient qualifies for services‑based payer requirements and clinical factors.
• Communicate patients’ financial responsibility when necessary.
• Basic ability to prioritize and problem‑solve complex cases.
• Highly disciplined, self‑motivated work ethic to work in a hybrid remote work environment.
• Follow and enforce all Company policies and procedures.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Possess a High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution and Three (3) years of customer service in a private, public, government or military environment.

Additional qualifications that could help you succeed even further in this role include:

• Three (3) years of experience with Microsoft Office applications including Word, Excel, and Outlook email.
• Three (3) or more years of related healthcare experience.

Work Location & Travel

• Work location: Hybrid (Job Duties allow for some remote work but require travel to San Antonio, TX).
• Travel: May include up to 5% [domestic/international].
• Relocation Assistance: May be authorized.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well‑Being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $45,360 - $62,370, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.

Equal Opportunity Employer Statement

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Application Notice

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Terms of Use and Privacy

Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.

Company Information

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges.

20,000+ employees worldwide.

Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them.

Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work.

Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders.

To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future.