Order Management specialist

Harvey Nash; Plano (TX); On-site; USD 60,000 - 78,000; Full time

Job summary

Harvey Nash Group in Plano, TX is seeking an Order Management Specialist (Business Analyst 2) for a 12-month contract onsite. You will ensure orders are received and processed via EDI, SAP, or manual methods, aligned with client policies and agreements, and you will coordinate with sales and supply chain to meet delivery dates.

The role requires 3–5 years in order management, proficiency in SAP and EDI, strong Excel skills, and excellent communication.

Qualifications

• Bachelor's degree in a related business field.
• 3-5 years of experience in order management or a related field.
• Proficiency in SAP and EDI for order processing.
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Problem-solving and critical thinking abilities.
• Ability to multitask efficiently and work under pressure.
• Self-motivated and capable of working independently.
• Knowledge of builder systems, such as Supply Pro and KOVA

Responsibilities

• Ensure orders are received and submitted in NERP via EDI, SPACE, or manual methods.
• Manage account portfolio, track delivery dates, verify and adjust PO prices, and process sales returns.
• Update and maintain customer and order data, ensuring data integrity and accuracy.
• Review and validation price adjustment chargeback claims with finance and Sales.
• Point of contact to identify and resolve discrepancies or issues related to orders, including addressing customer inquiries and concerns promptly.
• Work closely with sales, supply chain, logistics, and customer service teams to ensure timely and efficient order fulfillment.
• Generate reports on open orders, price discrepancies, shipped orders, and aged orders.
• Assist the team on various projects as needed.

Skills

SAP

EDI

Excel

Communication

Multitasking

Education

Bachelor's degree in related business field

Tools

Supply Pro

KOVA

SAP

EDI

Excel

Job description

Order Management Specialist (Business Analyst 2)

Plano, TX (Fully onsite)

12 Months Contract with possibility of extension

KEY RESPONSIBILITIES/REQUIREMENTS:

Role & Responsibilities

• Ensure orders are successfully received and submitted in NERP via EDI, SPACE, or manual methods, adhering to Client' policies and agreements.
• Manage account portfolio, handle purchase order revisions, track delivery dates, verify and adjust PO prices, and process sales returns in alignment with company policies.
• Update, and maintain customer and order data, ensuring data integrity and accuracy.
• Review and validation price adjustment chargeback claims with finance and Sales.
• Point of contact to help Identify and resolve discrepancies or issues related to orders, including addressing customer inquiries and concerns promptly and effectively.
• Work closely with sales, supply chain, logistics, and customer service teams to ensure timely and efficient order fulfillment.
• Generate reports on open orders, price discrepancies, shipped orders, and aged orders.
• Assist the team on various projects as needed.

Skills needed

• Bachelor's degree in a related business field.
• 3-5 years of experience in order management or a related field.
• Proficiency in SAP and EDI for order processing.
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Problem-solving and critical thinking abilities.
• Ability to multitask efficiently and work under pressure.
• Self-motivated and capable of working independently.
• Knowledge of builder systems, such as Supply Pro and KOVA