Order Management Specialist

Gwyneddmfg; Pennsylvania; On-site; USD 40,000 - 60,000; Full time

Job summary

Gwynedd Manufacturing, a state-of-the-art defense contractor, is hiring an Order Management Specialist. This role requires excellent customer service skills and proficiency in Microsoft Office, focusing on order processing and customer satisfaction. Ideal candidates thrive in fast-paced environments and contribute to team success.

Qualifications

• Must have 2 years of customer service experience.
• Detail-oriented and able to communicate clearly.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Monitor email inboxes for customer requests.
• Work cooperatively with production and leadership.
• Assist with input and processing of orders and invoices.

Skills

Multi-tasking

Goal-oriented

Process improvement

Customer service

Communication

Tools

Microsoft Office

Job description

Job Details

Job Location: 287 Wissahickon Ave - North Wales, PA

Salary Range: Undisclosed

Description

Gwynedd Manufacturing, a growing defense contractor located in North Wales, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to continuously develop new technology and drive process improvement. We are currently seeking an Order Management Specialist to join our team.

The Order Management Specialist is responsible for the input and processing of orders, quote building, and assisting with International and domestic resellers / Industry partners. Additionally, the Order Management Specialist would be responsible for taking inbound calls, greeting visitors, and notifying company personnel that their visitor has arrived. They are responsible for achieving the day-to-day operational tasks of the Order Management Admin team. Experience in sales, customer service, order processing / data entry will be beneficial for this position. This role calls for someone who thrives in a fast-paced environment and wants to directly contribute to the success of a crucial team within the company.

Job Responsibilities:

• Monitor email inboxes to assure customer requests are completed with care and in a timely fashion.
• Work cooperatively with production teams, compliance, and leadership, to assure consistent high customer satisfaction, and timely completion of projects.
• Take a proactive approach to problem solving and process improvement.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports, making recommendations to management.
• Enter and assist with the accurate input and maintenance of customer information to various IT systems.
• Enter and assist with the processing of product orders, quotes and customer invoices.
• Maintain dealer and distributer order forms.

Qualifications

• Must possess the ability to multi task in a quick pace environment.
• Must be goal oriented and be focused on process improvement.
• Experience utilizing the Microsoft Office suite.
• 2 years of customer service experience.
• Detail oriented.
• Ability to communicate clearly and effectively in both verbal and written communication.