Order Management Specialist Conshohocken PA

HEALTHCARE RECRUITMENT COUNSELORS; Conshohocken (Montgomery County); On-site; USD 57,000 - 62,000; Full time

Job summary

A leading healthcare company is seeking a dedicated Order Management Specialist to facilitate the order processing cycle at their Conshohocken office. The role involves ensuring timely shipment of orders, providing exceptional customer service, and collaborating with the sales team to resolve issues. Ideal candidates will have strong attention to detail, customer service experience, and the ability to work independently and as part of a team.

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

PTO

Qualifications

• 1-3 years of experience in customer service or order management is required.
• Skills to manage high-pressure customer situations professionally.
• Familiarity with order management guidelines, office equipment, and adaptability to changes.

Responsibilities

• Facilitate the entire order processing cycle and ensure timely shipment of orders.
• Provide exceptional customer service by handling inquiries and managing shipping reports.
• Collaborate with sales to resolve order and shipping issues promptly.

Skills

Interpersonal skills

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Order Management Specialist Conshohocken PA
We are looking for a dedicated and motivated Order Management Specialist to join our team full time onsite at our office in Conshohocken PA.
The Order Management Specialist is responsible for facilitating the entire order processing cycle, ensuring efficient and timely shipment of orders, delivering exceptional customer service, partnering with the shipping team to ensure accurate and prompt order fulfillment. Must have a strong attention to detail and ability to follow order management guidelines, the capability to work independently and collaboratively, have familiarity with office equipment and the ability to adapt to dynamic changes, have the highest level of ethics and integrity, and the ability to lead and motivate the right behaviors.

Responsibilities:

• Provide exceptional customer service by promptly handling all inquiries related to customer orders via phone and email.
• Manage daily shipping reports and conduct end-of-day audits to verify accurate submission of customer orders.
• Respond to customer inquiries, including rush orders and order revisions, ensuring same-day resolution via preferred communication channels.
• Collaborate with the sales team to resolve order and shipping issues, providing timely solutions to customers.
• Maintain professional relationships with customers, partners, and vendors.
• Provide order status and tracking updates to leadership and customers as requested.
• Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures.
• Maintain acceptable attendance and punctuality for scheduled work hours and meetings.
• Ensure completion of assigned tasks and responsibilities within defined timeframes.
• Maintain flexibility to work outside of normal business hours during weekdays or weekends, as necessary, to meet operational needs and ensure business continuity.

Requirements:

• High school diploma or equivalent required.
• At least 1-3 years of experience in customer service, order management, or related field required.
• Clearance of favorable background investigation required.
• Strong interpersonal skills with the ability to handle high-pressure customer situations with professionalism.
• Proficient in Microsoft Office Suite or similar software, with the ability to quickly learn new systems.

Schedule:

• Full time (40 hr work week with potential for OT)

Salary:

• $57k-$62k

Benefits:

• 401(k)
• Health insurance
• Dental Insurance
• Vision insurance
• PTO

Ready to join a growing, supportive team in an excellent working environment?We need a team player with a great attitude to do whatever needs to get done! We offer competitive pay with great benefits and the chance to grow with us!If you are interested, please contact us.We look forward to hearing from you.

HCRC Staffing