Order Management Specialist

Sharp Services, LLC; Allentown (Lehigh County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in pharmaceutical packaging is seeking an Order Management Specialist to manage key accounts. Responsibilities include liaising with clients, overseeing order processes, and ensuring service level consistency. Ideal candidates will possess a background in operational management and client relations, with a focus on enhancing service delivery.

Qualifications

• Bachelor's degree preferred with experience in order management.
• Six to ten years of related experience required.
• Leadership education or certification preferred.

Responsibilities

• Act as primary point of contact for client operations.
• Manage client orders and internal order confirmation.
• Coordinate weekly customer meetings to discuss forecasts.

Skills

Client Communication

Operational Management

Inventory Management

Collaboration

KPI Management

Education

Bachelor's Degree

High School Diploma or GED

Job description

Order Management Specialist page is loaded

Order Management Specialist

Apply locations Allentown Conshohocken time type Full time posted on Posted 3 Days Ago job requisition id JR31310

SUMMARY:

Responsible for the day-to-day operational management of key strategic accounts for Sharp. The Order Management Specialist II works closely with client contacts to establish and maintain positive working relationships, promoting collaboration and engagement to support business needs. Order Management Specialists liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of committed orders and consistently driving to maintain positive service levels and On-Time delivery. Works closely with Business Development (BD) to communicate account insights including opportunities that may exist to quote additional service offerings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of minimum responsibilities related to the Order Management Specialist II position. Other duties may also be assigned.

• Act as primary point of contact to client and cross-functional internal teams for operational support and escalations concerning respective key accounts.
• Works with client supply team and cross-functional internal teams to establish order-planning guidelines that are in line with effective master service agreements. This includes forecast and PO issuance, material lead-times, scheduling requirements / lead-times, order confirmation process and material obsolescence. Submits Customer Change requests to Value Stream Specialists for processing. Presents Internal Change requests to Clients on behalf of Sharp.
• Manages client orders based on the firm forecast and purchase orders received. Enters sales orders and forecast orders and coordinates internal order confirmation and order management process.
• Monitors bulk receipts, bulk inventory, and bulk expiry. Communicates bulk status to clients and addresses any issues.
• Supports Inventory Destruction Request (IDR) process via timely assessment of candidates and receipt of client purchase orders.
• Supports customer shipment booking and tracking. Processes customer changes on Shipping Requirement Forms. Processes customer changes for Sample Shipment Requirements.
• Align with client on clear and measurable KPI’s as well as alignment of process and forum for on-going review meetings.
• Responsible for accuracy and timely submission of sales order packet for respective client accounts. Ensures packets are generated and include proper documentation (i.e. SO, Quote and PO) as well as necessary release paperwork - CofA’s, release to package documents, Lot forms, etc. required to process and fulfill the order.
• Submit order packets to Finance accurately and timely to ensure customer billings are timely and accurate.
• Ensures quotations for standard services offered and/or performed including but not limited to expedited services, overtime, material obsolescence and storage fees are developed and presented to customers.
• Schedules and conducts weekly customer meetings, discuss demand forecast, change control, and other action items required to drive towards customer needs, and set customer expectations.
• Influence client retention with positive perception of responsiveness, dependability, and confidence.
• Communicate client insights and needs within Sharp. Works with Business Development as necessary to highlight potential cross-sell opportunities.
• Coordinate and facilitate client visits as needed.
• Ensures consistent and effective communication tools and processes are established and being utilized as required.
• Works with clients to identify improvement initiatives and projects that provide benefits to both parties and support business objectives.
• Mentor other Order Management Specialists and provide guidance and leadership.
• Support Sales and Operations planning meetings as required by Sharp.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

PREFERRED / REQUIRED EDUCATION and/or EXPERIENCE:

Bachelor's degree (B. A.) preferred, or at least six to ten years related and documented experience in a related area with a H.S. Diploma or G.E.D required. Ongoing client service related, or leadership education or certification is required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

DISCLAIMER:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

About Us

Sharp Packaging Services works across the world to create unique commercial and clinical packaging solutions for the pharmaceutical and biotechnology industry.

We are made up of two dynamic international divisions, Sharp Packaging Solutions and Sharp Clinical Services. Together our 1,600-strong team works from state-of-the-art facilities in the United States, United Kingdom, Belgium and the Netherlands.

We’ve built an exceptional global reputation for the design, serialisation and production of innovative, cost-effective compliance packaging for even the most complex products.

Our extensive range includes blister packs, bottles, pouches and stick packs, but our expertise goes far beyond, enabling us to support your product through every stage of design, development, manufacture and delivery.

Our clinical services division is one of the world’s leading providers of innovative clinical supply chain services, with a talented and highly experienced team that can handle every aspect of your supply chain. Our work spans everything from drug development and manufacturing to clinical supplies packaging, labelling, distribution, Qualified Person auditing and comparator sourcing.