Customer Operation Order Management Clerk

Gates Corporation; Hebron Estates (KY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) plan with company match

Tuition Reimbursement

3 weeks of paid vacation

Job summary

Gates Corporation in Hebron Estates is seeking a Customer Operations Order Management Clerk to deliver top-tier service across North America. The role involves managing customer orders accurately, coordinating with teams for timely fulfillment, and ensuring high customer satisfaction.

Ideal candidates will have at least 1 year of experience in customer service, proficiency in MS Office, and strong communication skills. Benefit offerings include health insurance, paid vacation, and a 401(k) plan.

Qualifications

• 1 year of relevant experience in a fast-paced customer service environment.
• Proficiency in Microsoft Word, Excel, and familiarity with database systems.
• High attention to detail and time management skills.

Responsibilities

• Monitor and process daily incoming orders for customers.
• Verify order details and coordinate with internal teams.
• Communicate order updates to customers.

Skills

Customer service experience

Proficiency in Microsoft Word and Excel

Strong written and verbal communication

Education

Bachelor's degree preferred

Job description

What To Expect

As Customer Operations Order Management Clerk you will play a key role in delivering superior service to our customers across North America. In this role you will be responsible for reviewing, entering and managing customer orders accurately and efficiently. This role ensures that all orders are processed in a timely manner, coordinates with internal teams for fulfillment, and maintains high levels of customer satisfaction through accurate and organized order management. This position will support our Customer Operations Teams across North America.

Keys Responsibilities (to name a few)

• Monitor and process daily incoming orders for assigned Oracle based customers.
• Verify order details, pricing, product availability, and customer information
• Adjust shipping dates to align with customer requirements and current transit times
• Coordinate with warehouse, logistics, and procurement teams to ensure timely fulfillment
• Resolve common errors to progress orders through the order management system
• Monitor order status and proactively resolve discrepancies or delays
• Communicate order updates, shipping information, and issues to customers
• Maintain accurate records of orders, invoices, and customer interactions
• Assist with processing returns, exchanges, and cancellations as needed
• Ensure compliance with company policies, procedures, and service standards

About You

• 1 year of relevant experience, preferably in a fast-paced customer service environment
• Bachelor's degree preferred
• Proficiency in Microsoft Word, Excel, and familiarity with database systems
• Strong written and verbal communication skills
• Demonstrates confident decisiveness and a willingness to take action when addressing customer issues.
• High attention to detail with a proactive approach to time management
• Ability to work independently while managing multiple priorities in a fastpaced environment.
• Must be legally authorized to work in the United States on a permanent basis without sponsorship

PAY & BENEFITS

1. Full-Time
2. Relocation is not provided
3. Medical, Dental, Vision insurance and other voluntary benefit options: benefits beginonthe first day of the month immediately following your date of hire
4. Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued
5. 401(k): 3% company contribution and additional 3% company match
6. Tuition Reimbursement