Customer Service Coordinator

Talentify; Tewksbury (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Referral program

Strong growth opportunities

Job summary

Talentify is seeking a dedicated Customer Service Coordinator at our Te wksbury, MA location to manage high-volume order entry, case management, and cross-functional communication. You will support inventory, pricing, and shipping inquiries while maintaining accurate dealer/customer profiles.

You will engage with internal and external contacts, participate in product/technical training, and strive for 100% follow-up with customers to ensure satisfaction in a fast-paced environment.

Qualifications

• High school graduate or equivalent.
• 2+ years of cross functional commercial or customer service experience.
• Ability to handle high work volume in a fast-paced environment.
• On time attendance.
• Excellent professional verbal and written communication skills.
• Proficiency with Word, Excel, E-mail, Web.
• Can type at a 50-WPM average.
• Customer focused, detail oriented and effective problem solver.
• Experience with PeopleSoft Order Management or a comparable system.
• Experience with SalesForce.com case management.
• Call center experience.
• Ability to work independently in a team environment.
• Positive, enthusiastic and high energy.
• Dependable, committed, reliable and high work ethic.

Responsibilities

• Handle incoming high order volume received via phone and email.
• Handle high volume of Case Management related to inquiries and orders in SalesForce.com.
• Interact daily with internal/external contacts using multiple systems to ensure accurate information.
• Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquiries, and shipping information.
• Initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
• Assist with complaints processed by the Complaint team; maintain/update dealer/customer profiles and confirm that PeopleSoft notes, payment terms, carrier, and freight terms match the profile; follow up with New Accounts team on necessary account setup changes.
• Responsible for ensuring 100% follow-up to customers internally and externally.
• Attend Product/Technical training as scheduled.

Skills

Communication skills

Typing 50 WPM

Attention to detail

Problem solving

Independent worker

Team collaboration

Call center experience

Life Science experience

Fast-paced environment adaptability

Education

High School Diploma or equivalent

Tools

PeopleSoft Order Management

SalesForce.com

Microsoft Word

Microsoft Excel

Email

Web Browsers

Job description

Our client, a Business Manufacturing and Supply company, is looking for a Customer Service Coordinator for their Tewksbury, MA location.

Responsibilities

• Handle incoming high order volume received via phone and email.
• Handle high volume of Case Management related to inquiries and orders in SalesForce.com
• Interact daily with internal/external contacts using multiple systems to ensure accurate information.
• Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.
• Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
• Assist with complaints processed by the Complaint team. -Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. -Follow up with New Accounts team on necessary account set up changes.
• Responsible for ensuring 100% follow-up to customers internally and externally.
• Attend Product/Technical training as scheduled.

Requirements

• High school graduate or equivalent.
• 2+ years of cross functional commercial or customer service experience.
• Ability to handle high work volume (phone, case and order entry volume) in a fast-paced environment and stay calm in face of adversity.
• On time attendance.
• Excellent professional verbal and written communication skills
• Proficiency with Word, Excel, E-mail, Web.
• Can type at a 50-WPM average.
• Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
• Ability to meet or exceed Department Metrics.
• Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.
• Experience in the Life Science industry or related field.
• Experience with PeopleSoft Order Management or a comparable system.
• Experience with SalesForce.com case management.
• Call center experience.
• Ability to work independently in a team environment and easily collaborate when necessary.
• Positive, enthusiastic and high energy.
• Dependable, committed, reliable and high work ethic.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

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