Order Management Specialist

Caltrol, Inc.; Livermore (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Caltrol, Inc., a leader in automation solutions, is seeking a Customer Service Representative for their Livermore office. The ideal candidate will possess a high school diploma, customer service experience, and proficiency in Microsoft Office. The position offers competitive hourly pay, benefits including profit sharing and employee stock ownership, and opportunities for career growth.

Benefits

Quarterly Profit Sharing

Generous Paid-Time Off

Medical, Dental, Vision

401(k) with employer match

Employee Assistance Programs

Professional development opportunities

Company paid life insurance

Pet Insurance

Qualifications

• At least one year in a customer service or order management position.
• Data Entry experience in ERP systems is preferred but not required.
• Some knowledge of manufacturing is a plus.

Responsibilities

• Enter, update, and maintain customer purchase orders.
• Interact with clients to ensure requirements are met.
• Provide excellent customer service through accountability and follow-up.

Skills

Customer Service

Data Entry

Attention to Detail

Proficient with Microsoft Office

Education

High school graduate or GED equivalent

Job description

You can apply via our link or text Caltrol to 52345 to get started and take the first step towards a rewarding career with us!

Hiring Range:

The hiring range for this position is $22.00 - $27.00 p/hour. This is the pay scale range Caltrol reasonably expects to pay for this position at the time of this posting. The base pay actually offered will take into account internal equity and may vary based on geographic region, skills, qualifications, and experience of the candidate, along with the requirements of the position.

Why you'll love working for Caltrol:

Caltrol is recognized as a leading automation provider, including process control solutions, valves, instrumentation, and reliability. Caltrol takes great pride in the quality of our employees, products, and services we represent.

Caltrol is an employee-owned company headquartered in Las Vegas with offices across four states (CA, AZ, HI) and one outside the U.S. As an owner, you will be part of an essential and meaningful organization. You’ll find the resources and opportunities to make significant contributions with prospects for career growth and satisfaction. You will work in a team-driven culture with talented managers and inspiring coworkers to support you.

What you'll be doing:

Enter, update, and maintain customer purchase orders.

Interact with clients, principals and Caltrol personnel by phone, email and/or face to face to ensure the clients, as well as Caltrol’s, requirements are met.

Process Return Material Authorizations (internal & supplier external).

Process required tasks with a high level of accuracy and attention to detail.

Proactively maintains assigned open orders report.

Ability to learn suppliers’ ERP systems to ensure accuracy of unit pricing and discounts for order entry.

Responsible for post order activity.

Provide excellent customer service through pleasant customer experience, task ownership, accountability, and follow-up.

Back up for receptionist as needed.

• Perform other duties as assigned.

What we’re looking for:

High school graduate or GED equivalent.

At least one year in a customer service or order management position.

Proficient with Microsoft Office products.

Willingness to work overtime as the situation requires.

Data Entry experience in ERP systems is preferred but not required.

• Some knowledge of manufacturing a plus!

What we offer:

• A work culture that's not just inclusive, but downright celebratory of diversity
• Quarterly Profit Sharing plus Employee Stock Ownership (ESOP)
• Generous Paid-Time Off
• 12 Paid Holidays
• Medical, Dental, Vision – all effective 1st day of the month after your hire date
• HSA (with employer contribution) and FSA
• 401(k) with employer match - because your future is just as important as your present
• Employee Assistance Programs
• Company paid life insurance and buy up options
• Company paid short-term disability insurance
• Pet Insurance
• Student loan repayment match
• Professional development opportunities because we believe in investing in greatness.

Expected Hours:

Normal 40 hours p/week Monday – Friday. Occasional overtime based on business needs.

Standard office environment.

Physical Demands:

Prolonged periods of sitting at a desk and working on a computer and a telephone. A standing desk may be available if accommodations are required.

Travel:

Very minimal. Possible travel for company trainings.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Caltrol is deeply committed to creating a diverse and inclusive work environment where everyone is respected, treated fairly, and given equal opportunities to perform to their fullest potential. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion among our employees are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Reasonable accommodation is available for candidates with disabilities, ensuring they can effectively perform essential job functions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.