Order Management Specialist

Vaisala; Burlington (MA); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible spending accounts

Company paid life insurance

Long and short term disability

401(k) plan with company match

Voluntary benefits programs

Employee Assistance Programs

Tuition reimbursement

Holiday pay

Generous paid time off

Job summary

Vaisala is seeking an Order Management Specialist for its Burlington, Massachusetts office. This hybrid role requires about 3 days in-office.

You will manage customer purchase orders, coordinate with Sales, Accounting, Shipping, and other departments, and ensure customer satisfaction. You will enter orders, track deliveries, resolve issues, maintain data accuracy, and support sales targets with proactive communication and relationship-building.

Qualifications

• High school diploma and 2-3 years of experience or equivalent
• Strong attention to detail and organization skills
• Excellent time management and multi-tasking
• Be able to work in fast-paced, high-volume capacity
• Maintain positive, professional attitude at all times
• Experience in MS Office-Word, Excel, Outlook, PowerPoint
• SAP/Salesforce experience desired
• Flexible, self-motivated with take-charge attitude

Responsibilities

• Support sales teams to meet sales targets quarterly and yearly including entry of sales orders, tracking customer deliveries, and other duties as required to support the sales.
• Work with Sales, Accounting, Shipping and other departments internally to solve customer issues
• Assisting in customer orders and general information
• Overcome technical and business objections of prospective customers
• Emphasize salable features, quotes prices and credit terms, and prepares sales orders for orders obtained
• Estimate date of delivery to customer, based on knowledge of company production and delivery schedules
• Build and maintain customer relationships
• Enter new customer data and other sales data for current customers into computer database
• Works with outside sales representatives to keep account activities and literature up to date
• Investigates and resolves customer problems
• Collections of bad debt with customers

Skills

Attention to detail

Time management

Multi-tasking

Customer focus

Education

High school diploma + 2-3 years experience

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

CRM experience

Job description

We are currently searching for anOrder Management Specialistin our Burlington, Massachusetts office. This is ahybridposition (expectation of 3 days in-office). As an Order Management Specialist, you will be responsible for having an in-depth knowledge of Company products and services in order to effectively manage all customer purchase orders. With the ability to effectively communicate and understand the needs and wants of the customer, Order Management will ensure solid communication to ensure the customer’s complete satisfaction.

What's your role?

• Support sales teams to meet sales targets quarterly and yearly including entry of sales orders, tracking customer deliveries, and other duties as required to support the sales.
• Work with Sales, Accounting, Shipping and other departments internally to solve Customer issues
• Assisting in customer orders and general information.
• Overcome technical and business objections of prospective customers.
• Emphasize salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Estimate date of delivery to customer, based on knowledge of company production and delivery schedules.
• Build and maintain customer relationships.
• Enter new customer data and other sales data for current customers into computer database.
• Works with outside sales representatives to keep account activities and literature up to date.
• Investigates and resolves customer problems.
• Collections of bad debt with customers

What will you bring?

• High school diploma and 2-3 years of experience, or equivalent combination of education and experience
• Strong attention to detail and organization skills
• Excellent time management and multi-tasking
• Be able to work in fast-past, high volume capacity
• Maintain positive, professional attitude at all times
• Experience in MS Office-Word, Excel, Outlook, PowerPoint
• Must be flexible, self-motivated, have a take charge attitude and prioritize tasks from a variety of supervisors

ANTICIPATED SALARY RANGE: $70,000 - $85,000 base salarywith our annual performance bonus plan.Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below.

Profile description:

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products.

We offer:

We are currently searching for anOrder Management Specialistin our Burlington, Massachusetts office. This is ahybridposition (expectation of 3 days in-office). As an Order Management Specialist, you will be responsible for having an in-depth knowledge of Company products and services in order to effectively manage all customer purchase orders. With the ability to effectively communicate and understand the needs and wants of the customer, Order Management will ensure solid communication to ensure the customer’s complete satisfaction.

What's your role?

• Support sales teams to meet sales targets quarterly and yearly including entry of sales orders, tracking customer deliveries, and other duties as required to support the sales.
• Work with Sales, Accounting, Shipping and other departments internally to solve Customer issues
• Assisting in customer orders and general information.
• Overcome technical and business objections of prospective customers.
• Emphasize salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Estimate date of delivery to customer, based on knowledge of company production and delivery schedules.
• Build and maintain customer relationships.
• Enter new customer data and other sales data for current customers into computer database.
• Works with outside sales representatives to keep account activities and literature up to date.
• Investigates and resolves customer problems.
• Collections of bad debt with customers

What will you bring?

• High school diploma and 2-3 years of experience, or equivalent combination of education and experience
• Strong attention to detail and organization skills
• Excellent time management and multi-tasking
• Be able to work in fast-past, high volume capacity
• Maintain positive, professional attitude at all times
• Experience in MS Office-Word, Excel, Outlook, PowerPoint
• SAP/Salesforce experience desired
• Must be flexible, self-motivated, have a take charge attitude and prioritize tasks from a variety of supervisors
• Customer focused

ANTICIPATED SALARY RANGE: $70,000 - $85,000 base salarywith our annual performance bonus plan.Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below.

Profile description:

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products.

We offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE Veteran/Disability

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at [e-mail]. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).