Order Management & Sales Support Coordinator

Kelly Services; Charleston (WV); On-site; USD 22,000 - 31,000; Full time

Job summary

Kelly Services in Charleston, WV is hiring four Order Management Coordinators/Sales Support Associates for a contract of 6+ months. The role supports sales and operations by handling administrative tasks to keep customer orders moving through fulfillment.

The ideal candidate is detail oriented, organized, and skilled at tracking information, following up on open items, and coordinating with internal teams. This position is fully onsite during initial training.

Qualifications

• High school diploma or GED required.
• Experience in admin, customer service, order entry, or sales support preferred.
• Excellent attention to detail and strong organizational skills.
• Proficient in Microsoft Excel for data entry and tracking.
• Excellent written and verbal communication skills.
• Ability to learn new systems; Oracle experience is a plus.
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable, dependable, and able to work independently or in a team.

Responsibilities

• Provide administrative support to the Sales Support team.
• Track customer orders and ensure documentation is complete and accurate.
• Monitor packaging status, POD, and material test reports.
• Review order information and verify documentation matches shipment details.
• Follow up with warehouse on open orders or delayed shipments.
• Navigate Oracle to review order history and shipping status.
• Update Excel spreadsheets with order status and tracking information.
• Communicate with internal departments to resolve questions and maintain workflow.
• Assist in ensuring orders move efficiently through fulfillment.
• Perform additional administrative duties as assigned.

Skills

Attention to detail

Excel

Communication

Teamwork

Time management

Learning agility

Education

High school diploma or GED

Tools

Oracle

Job description

Kelly Services in Charleston, WV is hiring four Order Management Coordinators/Sales Support Associates for a contract of 6+ months. The role supports sales and operations by handling administrative tasks to keep customer orders moving through fulfillment.

The ideal candidate is detail oriented, organized, and skilled at tracking information, following up on open items, and coordinating with internal teams. This position is fully onsite during initial training.