Operations & Order Management Specialist

Marquee Staffing; Westminster (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Marquee Staffing is seeking an Order Management Specialist to support daily office and customer service operations. This role handles phone and email communication, process orders, manage invoicing, scheduling, and maintaining customer records while collaborating with internal teams.

You will review orders, update production schedules, generate sales reports, assist with returns, and help with onboarding new parts and process improvements.

Qualifications

• 2-3 years of related administrative, customer service, or office experience.
• College degree preferred but not required.
• Strong organizational and attention-to-detail skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and as part of a team.
• Ability to remain professional, calm, and organized during busy periods.
• Ability to read, write, speak, and understand English.

Responsibilities

• Answer and direct phone calls and respond to customer inquiries.
• Review customer purchase orders, open order reports, and online customer portals for accuracy.
• Enter and confirm customer orders and communicate special requirements to warehouse and production teams.
• Create invoices and process credit card payments.
• Maintain customer records, contact lists, parts lists, routing guides, and related documentation.
• Update master and daily production/shipping schedules.
• Process online orders from inventory review through packing, invoicing, and customer updates.
• Assist with returns following management approval.
• Prepare daily, weekly, monthly, quarterly, and annual sales reports.
• Assist with customer setup, new part checklists, process improvements, and other projects.
• Support year-end activities and annual inventory counts.
• Perform filing, scanning, and general office duties.
• Perform other duties as assigned.
• Frequent use of computers and phones throughout the workday.

Skills

Organizational skills

Attention to detail

Communication skills

English proficiency

Multitasking

Teamwork

Independent work

Professional demeanor

Education

College degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Google Drive/Docs/Sheets

HubSpot

Sage

SAP

SharePoint

Adobe

Squarespace

Job description

Marquee Staffing is seeking an Order Management Specialist to support daily office and customer service operations. This role handles phone and email communication, process orders, manage invoicing, scheduling, and maintaining customer records while collaborating with internal teams.

You will review orders, update production schedules, generate sales reports, assist with returns, and help with onboarding new parts and process improvements.