Order Management Representative

Belcan; Milford (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Belcan is seeking a Customer Service Admin/Order Management/Entry for a 6+ month assignment in Milford, Ohio. The role focuses on customer support, order processing, and coordinating with internal teams to ensure timely deliveries.

You will handle billing entries, maintain client relationships, and use CRM and administrative tools to keep data accurate. Strong communication and multitasking in a fast-paced environment are required.

Qualifications

• Excellent communication and interpersonal skills for direct customer interaction.
• Proficiency in CRM systems and administrative tools.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Knowledge of client products, coatings, or specialty materials is a plus.

Responsibilities

• Respond to customer inquiries, complaints, and requests; maintain positive client relationships.
• Process, track, and ship internal sales orders; set up all new accounts and account maintenance.
• Enter consignments, credits, and debits daily; coordinate with Finance, Customers, Pricing, and Logistics vendors.
• Answer customer inquiries regarding paperwork and manage access to files in the system.

Skills

Strong communication

CRM systems

Multitasking

Administrative tools

Tools

CRM software

Administrative tools

Job description

Job Title : Customer Service Admin/Order Management/Entry

Duration : 6+ Months

Core Responsibilities:

Customer Support & Communication: Respond to customer inquiries, complaints, and requests; maintain positive client relationships and ensure satisfaction

Order & Account Management: Process, track, and ship internal sales orders; As well as set up all new accounts and account maintenance.

Accounting: Enter all Consignment billings, Credits, and Debits on a daily and weekly basis, which includes communicating with Finance, Customers, Pricing, outside Logistics vendors, and Customer Service. Technical & Information Support: Answer customer inquiries regarding specific paperwork and manage the system that enables the customers to access those files.

Skills & Qualifications:

Strong communication and interpersonal skills for direct customer interaction and internal Client's customer interaction.

Proficiency in sales support software, CRM systems, and administrative tools.

Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Knowledge of Client's products, coatings, or specialty materials is a plus.

Why It Matters at Client:

By ensuring accurate order processing, timely delivery, and strong customer service, the Customer Service Admin helps Client maintain its reputation for quality and reliability, while enabling the sales team to focus on building relationships and closing deals.

If you’re considering this role, Our Client values collaboration, innovation, and a commitment to making a positive impact alongside customers and communities

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.