Order Management Representative

medmix; Flowery Branch (GA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid on-site/home-office

Medical benefits

Paid time off

401(k) with company match

Job summary

medmix is seeking an Order Management professional to oversee order entry, confirmation, backlog, and turnaround times while supporting the full order-to-cash cycle in SAP.

You will handle inquiries about status, pricing, availability, freight, and documents, and collaborate with logistics to ensure on-time delivery. Strong English, MS Office, and SAP experience are essential.

Qualifications

• Experience in Customer Service and Order Management in an office setting.
• Strong English communication skills (spoken and written).
• Ability to organize self and manage time in a fast-paced environment.

Responsibilities

• Deliver Order Management based on KPIs for entry, confirmation, backlog, turnaround time, and quality.
• Provide customer support through SAP from order entry to invoicing, confirming product numbers and delivery methods.
• Answer inquiries on order status, pricing, availability, freight, and documents; manage emails for timely responses.
• Process date changes on orders due to allocations and purchasing/planning, with system updates and notifications.
• Coordinate with Warehouse and Logistics to ensure on-time deliveries and efficient order fulfillment.
• Support company initiatives for safety, environmental protection, and continuous improvement.

Skills

Customer Service

Order Management

Time Management

Communication

Self-Organization

Tools

SAP

MS Office

Job description

medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer, and industrial end-markets. Our customers benefit from our dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 14 production sites worldwide, together with our highly motivated and experienced team of nearly 2'600 employees provide our customers with uncompromising quality, proximity, and agility. medmix is headquartered in Baar, Switzerland. Our shares are traded on the SIX Swiss Exchange (SIX: MEDX). www.medmix.swiss

Job Description

• Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc.
• Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied
• Provide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability
• Operate the shared email inbox(es) to assure organization, delegation and timely responses
• Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications
• Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements
• Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries
• Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement

Qualifications

• Work experience in Customer Service and Order Management within an office based environment
• Knowledge in the usage of MS Office (Word, Excel, PowerPoint, Outlook)
• Experience with an ERP system (e.g. SAP)
• Very good English skills (spoken and written) and strong communication skills
• Ability to organize self well and manage time effectively within a fast paced, detail orientated and interruption-prone environment

Benefits we offer

• A vibrant, fast-moving culture where new ideas are encouraged and celebrated
• Real growth opportunities within a globally successful business that's scaling rapidly
• Up to three weeks of PTO in your first year, plus 12 paid company holidays
• A comprehensive benefits package including medical, dental, vision, Life/AD&D, Short-and Long-Term Disability, and optional Identity Theft and Legal Protection
• medmix Employee Savings Plan / 401(k) with a 100% employer match up to 6% of your base salary
• Health Savings Account with dollar-for-dollar company matching based on coverage level
• Flexible Spending Account (FSA) options
• Employee Assistance, Health & Wellness Programs to support your well-being
• Flexible working hours and a hybrid on-site/home-office model
• Access to exclusive discounts on shopping, entertainment, and lifestyle perks
• A workplace committed to diversity, inclusion, and equal opportunity

medmix is an equal opportunity employer, committed to the strength of a diverse workforce.

93% of our employees would go above and beyond to deliver results - do you have the drive to succeed? Join us and boost your career, starting today!

All information will be kept confidential according to EEO guidelines.