Order Management Leader | Revenue Integrity & Automation

Axon; Seattle (WA); Hybrid; USD 87,000 - 139,000; Full time

Benefits offered by this job

401k match

Paid time off

Parental leave

Medical/Dental/Vision

Job summary

Axon is seeking an Order Management Manager in the United States who will own end-to-end order processing and revenue integrity, working closely with Sales, Finance, Fulfillment, Product, and Customer Success to deliver exceptional customer experiences.

You will collaborate across teams to review contracts, optimize bookings, and drive improvements in automation and processes while maintaining strict revenue controls.

Qualifications

• 8+ years of experience in Order Management, Billing, Revenue Operations, or Order-to-Cash environments.
• Proven ability to independently manage complex global transactions with minimal supervision.
• Strong understanding of revenue controls, audit requirements, and booking compliance.
• Advanced proficiency in ERP and CRM systems (e.g., Salesforce, D365, SAP, NetSuite, or similar).
• Strong analytical skills and experience using reporting tools (Excel, Sigma, or similar platforms).
• Ability to influence cross-functional stakeholders and drive resolution in ambiguous situations.
• Continuous improvement mindset with experience implementing process enhancements or automation.

Responsibilities

• Independently manage end-to-end order processing including order validation, booking, amendments, system corrections, and releases.
• Review and interpret contracts, pricing structures, and commercial terms to ensure accurate order entry and revenue integrity.
• Resolve complex order issues impacting bookings, fulfillment, invoicing, or compliance.
• Partner with Sales, Sales Operations, Finance (AR), Warehouse, and Product teams to remove blockers and drive timely fulfillment.
• Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards.
• Drive continuous improvement initiatives, including automation and workflow optimization.
• Deliver process training and mentor junior analysts to elevate team capability.
• Contribute to pipeline reviews and provide operational insight that supports revenue forecasting.
• Flag any non-standard billing requirements

Skills

Order Management

Billing

Revenue Operations

Order-to-Cash

ERP Systems

Salesforce

Excel

Data Analytics

Tools

Salesforce

D365

SAP

NetSuite

Job description

Axon is seeking an Order Management Manager in the United States who will own end-to-end order processing and revenue integrity, working closely with Sales, Finance, Fulfillment, Product, and Customer Success to deliver exceptional customer experiences.

You will collaborate across teams to review contracts, optimize bookings, and drive improvements in automation and processes while maintaining strict revenue controls.