Senior Order Management Lead

Fastly; New York (NY); Hybrid; USD 133,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Employee Stock Purchase Program

Flexible vacation and holidays

Job summary

Fastly is seeking an experienced Order Management Manager to lead the day-to-day order management process, validate contracts, and drive accurate revenue recognition. You will be the senior reviewer on contract-to-CRM validation, ensuring line items, dates, quantities, and billing terms are correct before moving opportunities to Closed-Won.

You’ll partner with Sales, Sales Ops, Deal Desk, Billing, and Revenue Accounting, shaping process improvements and documenting procedures.

Qualifications

• 5+ years in Order Management, Q2C, or Deal Desk at a B2B SaaS/tech company.
• Demonstrated ability to raise standards and ensure data fidelity.
• Excellent communication and process-driven mindset.

Responsibilities

• Lead day-to-day order management execution and priority setting with cross-functional teams.
• Review contracts for line items, dates, quantities, and billing terms before Closed-Won.
• Own cross-functional handoffs with Sales, Billing, and Revenue teams; drive automation with Business Systems.
• Escalate and resolve order issues, revisions, and exception handling.
• Design and maintain processes, controls, and metrics to ensure data completeness and fidelity.

Skills

Order Management

Quote-to-Cash

Deal Desk

Attention to detail

Cross-functional collaboration

Tools

Salesforce

Job description

Fastly is seeking an experienced Order Management Manager to lead the day-to-day order management process, validate contracts, and drive accurate revenue recognition. You will be the senior reviewer on contract-to-CRM validation, ensuring line items, dates, quantities, and billing terms are correct before moving opportunities to Closed-Won.

You’ll partner with Sales, Sales Ops, Deal Desk, Billing, and Revenue Accounting, shaping process improvements and documenting procedures.