Order Management Lead

Food Provisions LLC; Key Biscayne (FL); In loco; USD 50.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay.

Free daily meal during your shift.

Health, dental, and vision insurance.

401(k) retirement plan with company

Toll reimbursement for eligible

Employee discount.

Growth opportunities.

Descrizione del lavoro

The Golden Hog is seeking a hands-on Order Management Lead to oversee daily customer order management, processing, and fulfillment across grocery, food-service, and eCommerce channels.

You will coordinate phone, online, in-store, pickup, delivery, and catering orders; supervise order accuracy and timely fulfillment; train staff and drive continuous improvements to optimize operations and customer satisfaction.

Competenze

• Experience in order management, fulfillment, and supervisor roles.
• Experience leading teams in fast-paced retail, grocery, or food-service.
• Proficient with order processing and delivery coordination.
• Experience with POS and order management software; familiarity with Odoo preferred.
• Bilingual English and Spanish preferred.

Conoscenze

Order Management

Team Leadership

Customer Service

eCommerce

POS Systems

Order Processing

Communication

Descrizione del lavoro

Description

Order Management Lead Job Description:

The Golden Hog is seeking a hands‑on Order Management Lead to oversee daily customer order management, order processing, and fulfillment operations across our grocery, food-service, and eCommerce channels. This role is responsible for coordinating phone, online, in-store, pickup, delivery, and catering orders, supervising order preparation and accuracy, monitoring fulfillment timelines, and ensuring effective communication between customers and internal departments.

The ideal candidate is organized, customer-focused, detail-oriented, and experienced in leading teams in a fast-paced retail or food-service environment. This position also supports staff training, workflow coordination, order management systems, customer issue resolution, and continuous improvements to ensure efficient operations, timely order fulfillment, and a consistently positive customer experience.

Order Management Lead Benefits:

• Weekly pay.
• Free daily meal during your shift.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Toll reimbursement for eligible employees.
• Employee discount.
• Growth opportunities.
• And more.

Requirements

Order Management Lead Qualifications:

• Previous experience in order management, order fulfillment, customer service leadership, retail operations, eCommerce, or a similar supervisory role preferred.
• Experience leading, training, and coordinating employees in a fast-paced retail, grocery, hospitality, or food-service environment.
• Strong understanding of order processing, customer order accuracy, fulfillment procedures, and delivery coordination.
• Ability to manage phone, online, in-store, pickup, and catering orders while maintaining accurate records and timely execution.
• Experience using POS systems, order management software, online ordering platforms, and digital tools; familiarity with Odoo preferred.
• Strong customer service, communication, problem-solving, and conflict-resolution skills.
• Ability to coordinate with Kitchen, Deli, Bakery, Grocery, and Delivery teams to ensure accurate and timely order fulfillment.
• Strong organizational skills, attention to detail, and ability to prioritize multiple orders and operational needs.
• Dependable, proactive, and comfortable taking ownership of daily operations, team performance, and customer satisfaction.
• Availability to work flexible schedules, including weekends and holidays based on operational needs.
• Bilingual English and Spanish preferred.

Order Management Lead Key Skills:

• Order Management & Fulfillment.
• Team Leadership & Staff Coordination.
• Customer Service & Problem-Solving.
• eCommerce & Online Order Processing.
• POS & Order Management Systems.
• Organization & Attention to Detail.
• Multitasking & Sense of Urgency.
• Cross-Department Communication.

The Company identifies as an Equal Opportunity Employer. All applicants are considered for all positions with no regard to color, race, national origin, religion, non-job-related disability, Vietnam era, disabled veteran status, sexual orientation, age or sex, or marital status.