Order Management Lead

Proofpoint; Draper (UT); On-site; USD 37,000 - 55,000; Full time

Job summary

Proofpoint is seeking an Order Management Lead based in Draper, UT to shape and optimize Q2C capabilities across OMS, CPQ, CRM, and ERP. You will partner with Sales, Finance, Revenue Operations, Legal, IT, and Customer Success to design scalable solutions and drive data-driven improvements, with in-office presence required for this role.

You will lead strategic programs, ensure governance and compliance, and elevate the customer experience while mentoring teams and guiding long-term scalable

Qualifications

• Six to eight+ years in SaaS/tech with Order Management or Quote-to-Cash.
• Experience leading enterprise initiatives and system implementations.
• Ability to influence senior leaders and drive cross-functional decisions.
• Strong analytical skills and data-driven problem solving.
• Knowledge of governance, SOX compliance, and controls.

Responsibilities

• Define and optimize Order Management systems, workflows, and data standards.
• Lead large-scale transformation programs and automation initiatives.
• Partner with Sales, Finance, Legal, IT and Operations to design scalable solutions.
• Maintain data governance standards and process controls across OMS/CPQ/CRM/ERP.
• Mentor teams and foster accountability, innovation, and customer focus.

Skills

Strategic leadership

Stakeholder management

Change leadership

Data-driven decision making

Education

Bachelor's degree in Business, Information Systems, Finance, Operations

Tools

OMS

CPQ

CRM

ERP

Job description

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact

The Role

The Order Management Lead is a strategic and technical leader responsible for shaping and optimizing Order Management capabilities across the Quote-to-Cash (Q2C) lifecycle. This role drives enterprise-wide initiatives focused on process excellence, automation, data integrity, compliance, and customer experience. As a recognized subject matter expert, the Order Management Lead partners with senior stakeholders across Sales, Finance, Revenue Operations, Legal, IT, Customer Success, and Operations to design scalable solutions, influence system roadmaps, and enable business growth. The role combines deep operational expertise with strategic leadership to improve efficiency, reduce risk, and support a world-class customer experience. This position is based in Draper and requires in-office presence.

Key Responsibilities

• Strategic Leadership & Transformation Define and optimize Order Management systems, workflows, operating models, and data standards across the Q2C process. Lead large-scale transformation programs and automation initiatives that improve scalability, efficiency, and customer outcomes. Evaluate and redesign business processes to support growth, operational excellence, and organizational priorities. Influence the strategic roadmap for Order Management capabilities, platforms, and process enhancements.
• Process & Systems Excellence Serve as the enterprise subject matter expert for Order Management processes, systems, integrations, and controls. Drive continuous improvements across OMS, CPQ, CRM, ERP, and related technologies to optimize business performance. Establish and maintain data governance standards, process controls, and quality frameworks that ensure accuracy and consistency. Partner with business and technical teams to define requirements, prioritize enhancements, and support system implementations.
• Cross-Functional Partnership Collaborate with senior leaders across Sales, Finance, Legal, Revenue, Customer Success, IT, and Operations to address complex business challenges. Lead cross-functional initiatives that streamline operations, improve customer experience, and enhance business scalability. Act as a trusted advisor to stakeholders by providing recommendations based on process expertise, analytics, and industry best practices. Facilitate alignment across teams to ensure successful execution of strategic projects and organizational goals.
• Risk, Compliance & Governance Develop and maintain compliance frameworks, governance standards, and operational best practices. Ensure Order Management processes comply with internal controls, SOX requirements, audit standards, and company policies. Proactively identify operational risks and design sustainable solutions to mitigate future issues. Support audit activities and ensure documentation remains accurate, complete, and audit-ready.
• Operational Excellence & Analytics Analyze operational performance, identify trends, and develop data-driven recommendations for improvement. Establish success metrics and reporting frameworks for key Order Management initiatives. Drive proactive issue prevention by identifying root causes and implementing scalable corrective actions. Improve end-to-end customer and operational experiences through process innovation and optimization.
• Leadership & Mentorship Lead high-impact enterprise initiatives and influence organizational change across multiple functions. Mentor team members and develop Order Management capabilities through knowledge sharing, coaching, and best-practice guidance. Foster a culture of accountability, innovation, continuous improvement, and customer focus. Serve as a recognized thought leader within the Q2C organization.

What You Bring

• 6-8+ years of experience in SaaS, technology, or high-growth environments with progressive responsibility in Order Management, Revenue Operations, or Quote-to-Cash functions
• Deep expertise in Order Management Systems (OMS), CPQ, CRM, ERP platforms, and data architecture principles
• Strong understanding of end-to-end Quote-to-Cash processes, revenue considerations, contracts, fulfillment, and operational controls
• Proven success leading enterprise-wide initiatives, system implementations, process transformations, and automation programs
• Demonstrated ability to influence senior leaders and drive strategic decision-making across cross-functional organizations
• Strong analytical and problem-solving skills with experience leveraging data to improve business outcomes
• Experience defining governance frameworks, quality standards, and compliance controls within a global organization
• Excellent communication, presentation, stakeholder management, and change leadership skills
• Ability to anticipate business needs, identify risks, and design long-term scalable solutions
• Bachelor's degree in Business, Information Systems, Finance, Operations, or a related field preferred

Why Proofpoint?

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Base Pay Ranges

Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 37.26 - 54.63 USD

Base Pay Range: 29.42 - 43.15 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska

Base Pay Range: 26.97 - 39.56 USD All other cities and states excluding those listed above

Compensation Transparency

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Proofpoint Awards and Culture

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity.

Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values

At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Equal Opportunity

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Community and Support

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.