Strategy & Business Analysis Senior Manager, Customer Office

Proofpoint; Colorado; On-site; USD 124,000 - 182,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellbeing and volunteer days

Job summary

Proofpoint seeks a senior strategy and operations leader to shape transformation across Customer Office functions including Customer Success, Renewals, Support, and Services. You will drive data-informed decisions, evaluate investments, and enable operational excellence in post-sale activities across finance, sales operations, and BI teams.

You will build scalable models, synthesize executive presentations, and partner with leaders to align plans with strategic priorities.

Qualifications

• Bachelor’s degree in Business, Management, or related field; MBA preferred.
• 10+ years of experience in strategy, business analysis, operations or related roles.
• 7+ years in SaaS, preferably within GTM, Customer Success, Support, or Services Operations.
• Experience with customer-focused analysis—churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeling.
• Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences.
• Proven expertise in using Power BI, Tableau, or other BI tools.
• Experience with CRM, Revenue Management, and CS software (e.g., Salesforce, Clari/Gong, Gainsight/Totango).
• Ability to thrive in a high-growth, matrixed organization through collaboration and innovation.
• Strong strategic thinking, analytical skills, and executive-level communication.

Responsibilities

• Strategic Analysis to inform executive and Board decisions across the Customer Office.
• Scenario modeling with financial and operational implications.
• Prepare executive-ready recommendations, presentations, and decision frameworks.
• Develop scalable analytical frameworks and self-service tools for leaders.
• Perform deep-dive analysis on customer, pricing, renewal, services data to identify trends, opportunities, risks.
• Support annual planning with bottom-up operating, capacity, and financial models.
• Provide insights for quarterly reviews, Board materials, and strategic planning discussions.
• Maintain integrated planning models covering budgets, headcount, revenue forecasts, capacity, and long-range growth.
• Refine forecasts, evaluate investments, and monitor performance against plan.
• Partner with Finance and Customer Office leadership to align operating plans.

Skills

Executive communication

Presentation skills

Excel analytics

GTM knowledge

Customer Success

Renewals

Power BI

Tableau

CRM proficiency

Salesforce

Strategic thinking

Education

Bachelor’s degree in Business

MBA preferred

Tools

Salesforce

Clari/Gong

Gainsight/Totango

Power BI

Tableau

Job description

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact.

The Role

We are looking for a highly experienced strategy and operations professional to play a pivotal role in shaping the transformation across Proofpoint’s Customer Office — encompassing Customer Success, Renewals, Support, and Managed & Professional Services. The selected candidate will drive data analysis to inform strategic decisions, evaluate new investment opportunities, analyze performance of newly launched programs and enable operational excellence across all post-sale functions. This role will work directly with the Strategy, Operations & Transformation team also collaborating closely with Finance, Sales Operations and Business Intelligence teams. The role requires a strategic thinker with deep understanding of GTM, Customer Success, Renewals and Services operations, highly advanced analytics skills, and the ability to influence and partner across functions at the executive level. This is a senior-level individual contributor role reporting to the Sr. Manager, Planning & Business Analysis, Customer Office.

Your Responsibilities

• Strategic Analysis Executive Decision Support: Conduct complex strategic analysis that informs executive and Board-level decisions across the Customer Office.
• Scenario Modeling: Build sophisticated scenario-based financial and operational models that evaluate strategic alternatives and quantify business impact.
• Executive Communications: Synthesize complex analyses into executive-ready recommendations, presentations, and decision frameworks.
• Analytical Framework Development: Develop scalable analytical frameworks and self-service tools that enable leaders to evaluate business scenarios and make informed decisions.
• Deep Dive Analysis: Perform large-scale quantitative analysis across customer, pricing, renewal, services, and operational data to identify trends, opportunities, and risks.
• Planning Annual Planning: Develop bottom-up operating, capacity, and financial models that support annual planning.
• Planning Support: Provide planning insights and recommendations that inform quarterly business reviews, Board materials, and strategic planning discussions.
• Planning Model Management: Maintain integrated planning models spanning budgets, headcount, revenue forecasts, capacity planning, and long-range growth assumptions.
• Forecasting & Performance Management: Refine forecasts, evaluate investment decisions, and monitor performance against plan throughout the year.
• Cross-Functional Partnership: Partner with Finance and Customer Office leadership to align operating plans and strategic priorities.
• Business Operations Business Cadence Management: Lead recurring business reviews, operational cadences, and governance forums that drive accountability and organizational performance.
• Executive Reporting: Develop executive-ready reporting and presentation materials for Quarterly Business Reviews, Board of Directors meetings, Monthly Business Reviews, and ad hoc leadership requests.
• Performance Management: Define, monitor, and continuously refine key performance indicators and operational metrics across the Customer Office.
• Business Intelligence Enablement: Partner with Business Intelligence to develop scalable dashboards and self-service reporting capabilities that improve decision-making across the organization.
• Data Governance: Ensure the integrity, accuracy, and consistency of operational data and reporting used by executives and the Board.

What you bring to the team

Bachelor’s degree in Business, Management, or related field; MBA preferred. 10+ years of experience in strategy, business analysis, operations or related roles. 7+ years of experience within SaaS, preferably within GTM, Customer Success, Support, or Services Operations. Extensive experience with customer-focused analysis—churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeling. Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences. Proven expertise in using Power BI, Tableau, or other business intelligence tools. Experience with CRM, Revenue Management, and Customer Success software (e.g., Salesforce, Clari/Gong, Gainsight/Totango) Proven ability to thrive in a high-growth, fast-paced, dynamic environment, and drive results in a highly matrixed organization through collaboration and innovation. Highly independent; ability to work rapidly and productively with general direction. Strong strategic thinking, analytical skills, and problem-solving abilities. Excellent communication and executive-level presentation skills.

Why Proofpoint?

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 166,500.00 - 244,200.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 136,200.00 - 199,760.00 USD All other cities and states excluding those listed above: Base Pay Range: 124,100.00 - 182,050.00 USD

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.