Order Management & Customer Support Specialist

Catalyst Acoustics Holdings; Dublin (OH); On-site; USD 42,000 - 45,000; Full time

Job summary

Kinetics Noise Control is seeking a detail-oriented Customer Service Representative to support order management and deliver exceptional service to customers, sales representatives, and internal stakeholders.

The role requires processing orders, coordinating with Engineering, Purchasing, Scheduling, Manufacturing, and Accounting, and providing timely communication regarding order status, lead times, and customer inquiries. Strong data-entry skills and ERP familiarity are essential.

Qualifications

• Minimum of 3 years of customer service, order management or related experience.
• Strong verbal and written communication with a customer-focused mindset.
• Attention to detail and accuracy in data entry and documentation.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word).
• Ability to work independently while collaborating across departments.

Responsibilities

• Respond to inbound customer calls and emails from sales representatives, distributors, retailers, and end users.
• Provide information on product availability, lead times, order status, and scheduling updates.
• Proactively communicate requirements, expedite requests, order changes, and inquiries.
• Enter and process customer orders accurately in company systems.
• Coordinate with Engineering, Purchasing, Scheduling, Manufacturing, and Accounting for order release and status.
• Maintain customer accounts and documentation, and ensure timely communication of ship dates and shipments.

Skills

Customer service

Order management

Data entry

Microsoft Office

Communication

Multitasking

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Infor Visual ERP

Microsoft Office

Job description

Kinetics Noise Control is seeking a detail-oriented Customer Service Representative to support order management and deliver exceptional service to customers, sales representatives, and internal stakeholders.

The role requires processing orders, coordinating with Engineering, Purchasing, Scheduling, Manufacturing, and Accounting, and providing timely communication regarding order status, lead times, and customer inquiries. Strong data-entry skills and ERP familiarity are essential.