Order & Customer Support Specialist

Catalyst-Acoustics-Group; Dublin (OH); On-site; USD 42,000 - 45,000; Full time

Job summary

Kinetics Noise Control is seeking a Customer Support Specialist to manage orders, communicate with customers and internal teams, and ensure on-time delivery. The role emphasizes accurate processing, timely updates, and responsive service across departments.

The position requires 3+ years in customer service/order management within manufacturing, strong communication, and proficiency in MS Office; located in Dublin, OH.

Qualifications

• Minimum of 3 years of customer service, order management, inside sales, or related experience, preferably within a manufacturing environment.
• Strong verbal and written communication skills with a customer-focused mindset.
• Exceptional attention to detail and accuracy in data entry and documentation.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to work independently while maintaining strong collaboration across departments.

Responsibilities

• Respond promptly and professionally to inbound customer calls and emails from outside sales representatives, distributors, retailers, and end users.
• Provide accurate information regarding product availability, lead times, order status, scheduling updates, and customer inquiries.
• Proactively communicate with customers and sales representatives regarding requirements, expedite requests, order changes, complaints, and other service-related matters.
• Build and maintain positive customer relationships through responsive and solution-oriented service.

Skills

Customer service

Order management

Communication

Data entry accuracy

Multi-tasking

MS Office

Team collaboration

Education

Bachelor's degree

Tools

Infor Visual ERP

Job description

Kinetics Noise Control is seeking a Customer Support Specialist to manage orders, communicate with customers and internal teams, and ensure on-time delivery. The role emphasizes accurate processing, timely updates, and responsive service across departments.

The position requires 3+ years in customer service/order management within manufacturing, strong communication, and proficiency in MS Office; located in Dublin, OH.