Order Management & Customer Care Specialist (Bonus)

Quanex Building Products Corp.; Zanesville (OH); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Bonus potential

Paid time off

Tuition assistance

Wellness resources

Training & development

Employee stock purchase plan

Relocation bonus

Dynamic culture

Company holidays

Job summary

Quanex Building Products Corp. in Zanesville, OH, is seeking a Customer Service Representative to join our team.

The role focuses on processing residential product inquiries and orders, delivering accurate order processing, timely communication, and exceptional service through the full order cycle. You will support internal teams and customers, build strong relationships, and handle questions about order changes, parts, quality issues, returns, and credits with a detail-oriented, customer-first

Qualifications

• Experience in customer service, sales administration, order management, or related role.
• Two years of prior Customer Service experience in a manufacturing environment preferred.

Responsibilities

• Managing the customer orders for the day while handling all types of questions from customers regarding order changes, spare part needs, quality issues, and cancellations.
• Build strong relationships with internal and external customers through professional, responsive communication.
• Communicates effectively by phone and email regarding customer service matters and order status.
• Handles complaints and returns professionally, including corrective actions, returns, and credits.
• Attention to detail and strong organizational skills with the ability to manage multiple priorities.
• Delivering outstanding customer service in a fast-paced environment.

Skills

Customer service

Order management

ERP systems

Microsoft Office

Communication

Problem solving

Tools

ERP systems

Databases

Sales reporting tools

Job description

Quanex Building Products Corp. in Zanesville, OH, is seeking a Customer Service Representative to join our team.

The role focuses on processing residential product inquiries and orders, delivering accurate order processing, timely communication, and exceptional service through the full order cycle. You will support internal teams and customers, build strong relationships, and handle questions about order changes, parts, quality issues, returns, and credits with a detail-oriented, customer-first